Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.

Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.

Signing up for service is easy. By visiting the website, all you have to do is click “Buy Now” at the top of the page. You’ll first choose the plan that’s right for you. Then, you’ll insert your zip code to verify that there is coverage in your area and provide your billing information. The cost of the device is automatically added to your order.

Don’t want to make your purchase online? You can always call and speak with a friendly customer service representative. An especially convenient feature of the Lively Mobile is that their device and service plans are available in stores like Best Buy and Walmart, so you can make your purchase in person too.

The buying experience is further streamlined by the fact that only the mobile medical alert device is offered. There are no traditional in-home medical alert systems to choose from.

The Lively Mobile device is simple to set up. There is no need to deal with a base unit and separate portable buttons. It is way easier to deal with because all you have to worry about is the mobile device itself.

The device comes with a drop-in charger, so there are no cords to mess with. The only cord needed plugs the charging unit directly into the wall. The device can hold a charge for a few days, but it’s best to charge it each night to ensure continued coverage.

When GreatCall says their device is portable, they mean it. The Lively Mobile device measures at 2.19 inches by 1.6 inches by 0.63 inches and weighs only 1.41 ounces. The lightweight, compact device makes it easy to take it with you when you’re on the go, no matter where you’re heading.

You have the option to carry the device with you (e.g., pocket, purse, keychain), wear it as a pendant around your neck, or as a wristband. With the special clip, you can even wear it on your belt.

It also comes in a silver or gold color, and additional accessories can be purchased that include protective carrying cases, lanyards, and more.

In addition to utilizing a dependable cellular network and easy-to-use equipment, the Lively Mobile is also affordable. There are three separate plans to choose from that start at just $24.99 a month.

Basic ($24.99/mo.): Includes their 5Star Urgent Response Service, where you can get the help you need 24/7.

Preferred ($29.99/mo.): Includes their 5Star Urgent Response Service and Urgent Care, where you can gain access to doctors and nurses 24/7, as well as GreatCall Link, which is an app that allows family members and caregivers to stay connected with the subscriber.

Ultimate ($39.99/mo.): Includes their 5Star Urgent Response Service, Urgent Care, GreatCall Link, and Fall Detection, which can detect a fall and automatically connects you to an emergency response agent, as well as Free Product Replacement.

It is important to consider the fact that there is a one-time equipment fee of $49.99. Although that’s affordable for such a high-tech device, other providers offer their equipment for free.

Sometimes GreatCall will offer special discounts and deals, such as reducing/eliminating activation or equipment fees. Be sure to ask about that when you call just in case.

One of the best features of the new and improved Lively Mobile is its ability to connect with their 5Star service. Their service was awarded the Fastest Agent Response Time by the Good Housekeeping Research Institute.

You can count on the person on the other line providing you with outstanding service as well. Each and every agent is certified by the International Academies of Emergency Dispatch (IAED). Plus, their monitoring centers are self-managed and US-based.

They don’t discriminate when it comes to what is considered an emergency either. Of course, you can push the button in a medical emergency or if you fall, but with their unlimited service offering, you can also push the button if you find yourself lost in an unfamiliar part of town or if you’re worried that you’re being followed when walking outdoors at night.

In addition, Lively Mobile was voted Editors’ Choice by PC Magazine because, “The lightweight help button provided speedy response times in our tests, and GPS accuracy was spot-on.”

The Good

• Device color options in silver and gold
• Portable and lightweight at just 1.41 ounces
• Utilizes Verizon’s dependable network without the need for a cellular contract
• Completely waterproof
• Easy drop-in charger with no messy cords
• Multiple plans to choose from
• The device is available in stores like Best Buy and Walmart
• 5Star agents are certified by the IAED
• Monitoring centers are self-managed and US-based
• Awarded Editors’ Choice for best portable medical alert system by PC Magazine

The Bad

• One-time equipment fee and activation fee may apply
• Needs battery recharging every 24-36 hours

Final Thoughts

With easy-to-use equipment, affordable prices, and outstanding service, GreatCall’s Lively Mobile Medical Alert device is one of the best choices when it comes to mobile GPS medical alert systems. Not only because there are multiple services available at various price points, but also because they have the fastest agent response time according to the Good Housekeeping Research Institute.

If you’re looking for an affordable, portable device with outstanding 5Star service, we recommend looking into GreatCall’s Lively Mobile device. Click here to learn more about the best medical alert systems out today!

Convenience is key in today’s world, and Lifeline delivers with convenient online ordering. Every step of the process is available online, and every unit comes with a handy ‘Buy now’ button that makes adding items to your cart easy. You even have the option of choosing self-installation or a professional installation as part of the checkout process.

Not everyone is confident about which system is the best choice. If you aren’t sure which system to choose, or if you have any questions at all, customer service representatives are available from 8am to 10pm EST. Simply give them a call, and a real-life customer service rep will answer your questions, address your concerns, and provide you with a recommendation.

If you’re internet-savvy, they’ve got you covered there too. An online chat means you can get your questions answered while you’re browsing the website without the need to call in. An online form is also available if your questions aren’t pressing and you’d rather wait to hear back from someone at a later time. You can also research your options more in-depth by checking out their online buying advice.

In short, Lifeline has covered all their bases when it comes to creating a quick, easy, and confident shopping experience.

Lifeline offers a complete range of medical alert system options:

At Home (Inside the home):

• HomeSafe Standard – A traditional medical alert system option. It provides you with protection at home, and it comes in both landline and cellular options. Button-device options include a lightweight pendant or wristband.

• HomeSafe with AutoAlert – Includes the “HomeSafe Standard” equipment, except the pendant is fall detection enabled, which means if a loved-one falls and is unable to press their button, a help call will still be sent to the Response Center when a fall is detected so help can be dispatched quickly.

On the Go (Inside and outside the home):

• GoSafe 2 – A single-device pendant system that includes GPS location technologies, fall detection, and two-way voice communication capabilities. This device ensures you have fast access to help whenever and wherever you need it.

• GoSafe – A single-device pendant, except it’s also paired with an in-home solution.

The pendant offered in any of Lifeline’s plans is water-resistant, so you can wear in the bath or in the shower, where falls are most common.

Lifeline also offers a medication dispensing unit. It can dispense up to six doses per day, in the right amounts, at the right times. This device has shown that seniors successfully take their medication on time over 98-percent of the time.

Lifeline offers exceptional value, which is why 7.5 million people choose their medical alert service. With a variety of units, you can choose the unit that fits your needs and your budget.

Equipment features a wide range of operation, immediate two-way voice communication, and pendants that are water resistant up to one meter of water for a full 30 minutes. In addition, equipment features long-lasting batteries that are automatically replaced by Lifeline, so you never have to worry about the functionality of your button.

They have a generous return policy of 30 days, enabling you to thoroughly test the unit before making a commitment. Without any long term-contracts, you can cancel your service at any time without worrying about cancellation fees.

Lifeline keeps things simple with monthly payments starting at $29.95. If you want to make sure your system is set up properly, you also have the choice to pay to have your system professionally installed. That can provide peace of mind to less tech-savvy seniors.

Lifeline is the number one medical alert system when it comes to seniors served and it is recommended by over 200,000 medical providers. They were the first to offer a medical alert system in North America, which means they have been in business for over 45 years.

They have an impressive 4.6/5 star rating with over 1,500 positive customer reviews. They are accredited with the Better Business Bureau, Consumer Affairs, the MedicAlert Foundation, and the Visiting Nurse Association of America.

Friendly personnel is available 24-hours a day, 7-days a week, 365-days a year, and they are ready to assist you within just 12 seconds. Call centers are based in the United States, but more impressively, call center associates receive 80-hours of gerontology and stress management training, and all response technicians receive one-on-one coaching to ensure they offer industry-leading support.

In addition, you are in complete control when it comes to how you’re helped. Instead of emergency services being automatically dispatched to your location, a neighbor, caregiver, or family member will come to your aid first, depending on your preferences.

Highlights

• Flexibility to create your own response plan
• Landline and cellular connection options
• Extensively trained call center technicians
• Assisted GPS, intelligent bread-crumbing, Wi-Fi location, and audio beacon technology
• 30-day, risk-free trial
• Automatic battery replacement
• No hidden taxes or fees
• No enrollment fee
• No long-term contracts
• No cancellation fees

Closing

If you’re looking for a trusted medical alert system with a proven track record of providing industry-leading service, turn to Lifeline. With over 45 years in business, over 1,500 positive customer reviews, and multiple industry accreditations, you can trust you’ll receive the support you need with the touch of a button.

Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.

Shopping Experience is one of our 4 ranking criteria and our secret shoppers were unanimous in their praise of Medical Guardian.

Common descriptors used by our shoppers were “highly knowledgeable”, “low-pressure”, and “extremely helpful.”  In our Secret Shopping scenarios, we describe multiple situations and rank according to the customer care professional’s ability to map a system to our needs.  This is one of the two categories where a new benchmark was set – a perfect 5/5 in each call. They make practical recommendations directly tied to the individual’s particular needs.

Medical Guardian’s website offers easy-to-understand language when describing the features and benefits of their various Medical Alert System solutions.  If you’re not sure of which options to choose, Medical Guardian has a handy free Risk Assessment online tool to help.  It walks you through a series of basic questions that takes about 2 minutes and then makes recommendations based on your answers.  We highly recommend using this tool.  If you’d rather speak with a live person, Medical Guardian has specially trained Life Safety Consultants standing by to help customize a plan that caters to your specific needs.

As for cellular network coverage, Medical Guardian’s cellular and mobile alert systems use the AT&T network, or the Verizon network, depending on the product you select.

For Medical Guardian, functionality comes first.

They want you to get immediate access to trained experts whenever you need help.  To do that, they have engineered all their emergency buttons to be easily visible.  You won’t have to fumble around looking for the right button to push.

They have an excellent range of product choices for In-Home or On-The-Go:

In-Home [Protection in the home]:

• MGClassic (Lowest Cost) – tethered to a landline (with a range of up to 1,300 feet)
• MGHome Cellular (Best Value) – tethered to a cellular line (with a range of up to 600 feet)

On-The-Go [Protection in and outside of the home]:

• MGMini Lite (Most Popular) – 4G LTE, WiFi, and GPS enabled, 3 day battery life, microphone & speaker built into the device for two-way voice communication.
• MGMini– Most impressive Medical Alert System we have tested. Medical Guardian’s newest system, Active Guardian, boasts the most advanced technology found in a medical alert system to date.  The device functions the same as their MGMini Lite system, except it also includes a 5-day battery life.
• MGMove – A sleek a modern looking watch with messages & reminders, but is limited by its 24 hour battery life.

All their systems are simple to set up and operate: plugin, make a test call, and go. In today’s world of complicated technology, we found this refreshing. While functionality is the most important part of any medical alert system, having attractive equipment is important as well.  The more attractive the equipment, the more likely you or a loved one is going to place it in an easy-to-access area of the home or take it with you. Medical Guardian is keenly aware of this as evidenced by the simple and elegant design of their base units and wearables (pendant or wristband).   Their On-The-Go systems are light, yet durable.  Their pendants and wristbands are sporty and youthful.

Medical Guardian incorporates fall detection capabilities in an approach we applaud.  Instead of offering a specific system for fall detection, Medical Guardian offers it as an option for almost every system.  This provides much more flexibility to the user when choosing a system and is also something that can be added on later with a simple phone call, as opposed to swapping out systems.

Medical Guardian is determined to provide an affordable medical alert system for your needs. They’re passionate about keeping you safe in your own home.

To do that, they offer fair pricing, multiple package options, and various budget plans.  Plans start at $29.95 a month (or less than $1 per day) with an annual subscription.  Generous discounts are available and every merchant we allow to offer product through our website agrees to the InHomeSafetyGuide Lowest Price Promise – you will not find a better deal. Period.  Medical Guardian plans come with:

• Free equipment*  [*Free equipment offer not included on Freedom Guardian or Mini Guardian]
• Price-lock guarantees
• No long-term contracts
• No activation fees
• No hidden fees

Today, when it comes to real value, nothing can beat customer care call centers that are based here in the United States.  Medical Guardian does that.  That’s real value.  When we get older, our hearing can go sideways.  It’s nice to be able to talk to someone who can easily understand us, and who we can easily understand.

With Medical Guardian, if there’s an emergency, there will be immediate help on the other end of the line – 24 hours a day, 7 days a week, 365 days a year. They have committed CSAA Five Diamond Certified emergency operators.

They’re widely respected and have an A+ rating with the Better Business Bureau.  They have been endorsed by the Underwriters’ Laboratory, The Monitoring Association, Factory Mutual, and the U.S. Department of Defense, among others.

They’re good, and they frequently receive customer comments like these:

• “You saved my life.”
• “Your technology is simple to understand and use.”
• “Your product has allowed me to continue to live alone in my home.”
• “I like being able to take your system wherever I go.”
  
• “It’s a comfort knowing that when I need help, with your system I can get it right away.”

Nationwide, Medical Guardian is the #1 top-ranked medical alert provider and offers the most complete medical alert system on the market.

Geoff Gross, CEO of Medical Guardian gave this exclusive interview to InHomeSafetyGuide. Mr. Gross has established a company culture with a focus on the customer. It’s just one of the reasons they are our top pick for Best Overall Medical Alert System for 2024

Closing

The outstanding stuff:

• Easily our Choice for the Best Medical Alert System Provider for 2024
• Top-notch customer care service
• UL certified equipment
• Easy to install & use
• Monthly, quarterly, and yearly price options
• No “garbage” fees

Our wish list – we would love to get both the pendant and wristband as standard equipment.

Our final thoughts – a company has to have a lot of good things going for it in order to make it to the top of any BEST list.  Medical Guardian has it all.

Convenience is key in today’s world, and Lifeline delivers with convenient online ordering. Every step of the process is available online, and every unit comes with a handy ‘Buy now’ button that makes adding items to your cart easy. You even have the option of choosing self-installation or a professional installation as part of the checkout process.

Not everyone is confident about which system is the best choice. If you aren’t sure which system to choose, or if you have any questions at all, a sales consultant is available from 8am to 8pm EST. Simply give them a call, and a live rep will answer your questions, address your concerns, and provide you with a recommendation.

If you’re internet-savvy, they’ve got you covered there too. An online chat means you can get your questions answered while you’re browsing the website without the need to call in. An online form is also available if your questions aren’t pressing and you’d rather wait to hear back from someone at a later time. You can also research your options more in-depth by checking out their online buying advice.

In short, Lifeline has covered all their bases when it comes to creating a quick, easy, and confident shopping experience.

Lifeline offers a complete range of medical alert system options:

At Home (Inside the home):

• HomeSafe Standard – A traditional medical alert system option. It provides you with protection at home, and it comes in both landline and cellular options. Button-device options include a lightweight pendant or wristband.

• HomeSafe with AutoAlert – Includes the “HomeSafe Standard” equipment, except the pendant is fall detection enabled, which means if you fall and are unable to press your button, a help call will still be sent to the Response Center when a fall is detected so help can be dispatched quickly.

On the Go (Inside and outside the home):

• On the Go – A single-device pendant system includes advanced GPS locator technology, fall detection, and two-way voice communication capabilities. This device ensures you have fast access to help whenever and wherever you need it.

The pendant offered in any of Lifeline’s plans is safe to wear in the shower, where falls are most common.

Lifeline, formerly Philips Lifeline, offers exceptional value, which is why 7.5 million people choose their medical alert service. With a variety of units, you can choose the unit that fits your needs and your budget.

Equipment features a wide range of operation, immediate two-way voice communication, and pendants that are water proof up to one meter of water for a full 30 minutes. In addition, equipment features long-lasting batteries that are automatically replaced by Lifeline, so you never have to worry about the functionality of your button.

They have a generous return policy of 30 days, enabling you to thoroughly test the unit before making a commitment. Without any long term-contracts, you can cancel your service at any time without worrying about cancellation fees.

Lifeline keeps things simple with monthly payments starting at $29.95. If you want to make sure your system is set up properly, you also have the choice to pay to have your system professionally installed. That can provide peace of mind to less tech-savvy seniors.

• Lifeline Cares is the evolution of Lifeline. We want to support people along the aging journey. Lifeline Cares enables care circles to stay in touch, to have and share relevant information about their older loved one, and see interactions with the Lifeline service.
• Lifeline Cares helps to keep everyone on the same page, and aims to lessen the stress and burden that families can feel when caring for an aging family member.
• We know that as Caregiving in the US evolves, there can be many people involved in someone’s care. Lifeline looks to grow beyond the senior, and support their entire support system.

Lifeline is the number one medical alert system when it comes to seniors served and it is recommended by over 200,000 medical providers. They were the first to offer a medical alert system in North America, which means they have been in business for over 45 years.

They have an impressive 4.6/5 star rating with over 1,500 positive customer reviews. They are accredited with the Better Business Bureau, Consumer Affairs, the MedicAlert Foundation, and the Visiting Nurse Association of America.

Friendly personnel is available 24-hours a day, 7-days a week, 365-days a year, and they are ready to assist you within just 12 seconds. Call centers are based in North America, but more impressively, call center associates receive 80-hours of gerontology and stress management training, and all response technicians receive one-on-one coaching to ensure they offer industry-leading support.

In addition, you are in complete control when it comes to how you’re helped. Instead of emergency services being automatically dispatched to your location, a neighbor, caregiver, or family member could come to your aid first, depending on your preferences.

Highlights

• Flexibility to create your own response plan
• Landline and cellular connection options
• Extensively trained call center associates
• Mobile locating technology includes advanced GPS, Wi-Fi, and intelligent bread-crumbs
• 30-day, risk-free trial
• Rechargeable battery in mobile pendant lasts up to 2-3 days on a single charge and can even charge while you’re wearing it
• No hidden taxes or fees
• No enrollment fee
• No long-term contracts
• No cancellation fees

Closing

If you’re looking for a trusted medical alert system with a proven track record of providing industry-leading service, turn to Lifeline. With over 45 years in business, over 1,500 positive customer reviews, and multiple industry accreditations, you can trust you’ll receive the support you need with the touch of a button.

Signing up for service is easy. By visiting the website, all you have to do is click “Buy Now” at the top of the page. You’ll first choose the plan that’s right for you. Then, you’ll insert your zip code to verify that there is coverage in your area and provide your billing information. The cost of the device is automatically added to your order.

Don’t want to make your purchase online? You can always call and speak with a friendly customer service representative. An especially convenient feature of the Lively Mobile is that their device and service plans are available in stores like Best Buy and Walmart, so you can make your purchase in person too.

The buying experience is further streamlined by the fact that only the mobile medical alert device is offered. There are no traditional in-home medical alert systems to choose from.

The Lively Mobile device is simple to set up. There is no need to deal with a base unit and separate portable buttons. It is way easier to deal with because all you have to worry about is the mobile device itself.

The device comes with a drop-in charger, so there are no cords to mess with. The only cord needed plugs the charging unit directly into the wall. The device can hold a charge for a few days, but it’s best to charge it each night to ensure continued coverage.

When GreatCall says their device is portable, they mean it. The Lively Mobile device measures at 2.19 inches by 1.6 inches by 0.63 inches and weighs only 1.41 ounces. The lightweight, compact device makes it easy to take it with you when you’re on the go, no matter where you’re heading.

You have the option to carry the device with you (e.g., pocket, purse, keychain), wear it as a pendant around your neck, or as a wristband. With the special clip, you can even wear it on your belt.

It also comes in a silver or gold color, and additional accessories can be purchased that include protective carrying cases, lanyards, and more.

In addition to utilizing a dependable cellular network and easy-to-use equipment, the Lively Mobile is also affordable. There are three separate plans to choose from that start at just $24.99 a month.

Basic ($24.99/mo.): Includes their 5Star Urgent Response Service, where you can get the help you need 24/7.

Preferred ($29.99/mo.): Includes their 5Star Urgent Response Service and Urgent Care, where you can gain access to doctors and nurses 24/7, as well as GreatCall Link, which is an app that allows family members and caregivers to stay connected with the subscriber.

Ultimate ($39.99/mo.): Includes their 5Star Urgent Response Service, Urgent Care, GreatCall Link, and Fall Detection, which can detect a fall and automatically connects you to an emergency response agent, as well as Free Product Replacement.

It is important to consider the fact that there is a one-time equipment fee of $49.99. Although that’s affordable for such a high-tech device, other providers offer their equipment for free.

Sometimes GreatCall will offer special discounts and deals, such as reducing/eliminating activation or equipment fees. Be sure to ask about that when you call just in case.

One of the best features of the new and improved Lively Mobile is its ability to connect with their 5Star service. Their service was awarded the Fastest Agent Response Time by the Good Housekeeping Research Institute.

You can count on the person on the other line providing you with outstanding service as well. Each and every agent is certified by the International Academies of Emergency Dispatch (IAED). Plus, their monitoring centers are self-managed and US-based.

They don’t discriminate when it comes to what is considered an emergency either. Of course, you can push the button in a medical emergency or if you fall, but with their unlimited service offering, you can also push the button if you find yourself lost in an unfamiliar part of town or if you’re worried that you’re being followed when walking outdoors at night.

In addition, Lively Mobile was voted Editors’ Choice by PC Magazine because, “The lightweight help button provided speedy response times in our tests, and GPS accuracy was spot-on.”

The Good

• Device color options in silver and gold
• Portable and lightweight at just 1.41 ounces
• Utilizes Verizon’s dependable network without the need for a cellular contract
• Completely waterproof
• Easy drop-in charger with no messy cords
• Multiple plans to choose from
• The device is available in stores like Best Buy and Walmart
• 5Star agents are certified by the IAED
• Monitoring centers are self-managed and US-based
• Awarded Editors’ Choice for best portable medical alert system by PC Magazine

The Bad

• One-time equipment fee and activation fee may apply
• Needs battery recharging every 24-36 hours

Final Thoughts

With easy-to-use equipment, affordable prices, and outstanding service, GreatCall’s Lively Mobile Medical Alert device is one of the best choices when it comes to mobile GPS medical alert systems. Not only because there are multiple services available at various price points, but also because they have the fastest agent response time according to the Good Housekeeping Research Institute.

If you’re looking for an affordable, portable device with outstanding 5Star service, we recommend looking into GreatCall’s Lively Mobile device. Click here to learn more about the best medical alert systems out today!

Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.