With so many great online resources, you can rest assured that everything you need to know is on the website. All four of their plans have their own page that outlines the benefits of each system in great detail, and each of their systems can easily be purchased online.

You can always call and talk to a representative if you’re uncomfortable doing everything online. You can also call or fill out the custom form on the “Request Info” tab to request a two-page brochure. The brochure can be sent by mail or email. They even offer a free month of service to both you and a friend for referrals!

Don’t want to mess around with online forms or spend all afternoon on the phone? LifeFone also offers a printed brochure that can be mailed to your home that will help you make an informed decision.

LifeFone offers several equipment options to choose from. From multiple at-home units to various GPS units and accessories, you have various choices, so make sure you research your options carefully.

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An-Home & At-Home Cellular Equipment

LifeFone offers four separate plans, and three of those plans come with a traditional at-home unit. The landline and cellular base units have a service range of up to 1300 feet.

Each plan comes with your choice of a portable bracelet or pendant. You can also pair a GPS unit or fall detection pendant with your at-home unit.

An-Home Setup & Installation

Although setting up most medical alert systems is fairly simple, LifeFone makes it even easier by illustrating the steps on their website.

Under the ‘How it Works Tab,’ you can find the link titled ‘Easy System Setup.’ On this page, they show you exactly what needs to be set up, and exactly how to do it with step-by-step instructions.

First, plug in the console. Then, plug the landline jack into the wall. Plug your phone into the LifeFone unit (skip the last two steps if you have the cellular unit), then turn it on. Push the help button and inform the customer service representative that you’re testing your system.

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Automatic Fall Detection Equipment

All LifeFone products offer optional fall detection. LifeFone’s fall detection pendant device automatically sends a signal to their Emergency Response Center if you fall. Since no fall detection system detects 100% of falls, their pendant is also equipped with a standard help button for added security. If able, users should always press their help button in any type of emergency.

Automatic Fall Detection Setup & Installation

No matter what plan you choose, there’s no additional setup needed for the fall detection pendant if you sign up for it. It works automatically with each system. The regular At-Home & On-the-Go GPS system can come with a fall detection button, but it isn’t integrated into the GPS unit itself, which can be a bit of a hassle as it means you have to bring both a pendant and the GPS unit with you when you leave home. However, their new At-Home & On-the-Go GPS with Voice-in-Necklace device has fall detection built in, so that is the one we recommend.  Plus, it is important to note that the GPS device with fall detection is water-resistant, so it can be worn in the bath or shower.

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Mobile GPS Equipment

Because LifeFone’s regular GPS service truly is like having two systems in one, there’s a lot of equipment. Both the traditional at-home unit and the GPS unit should be set up in the home. Because the traditional at-home unit offers 1300 feet of coverage and the GPS unit has unlimited coverage, you can rest assured that emergency help is only a button push away. The mobile GPS unit has a charge of up to 30 hours, which means you’ll have to make sure that you charge it every day. Unlike other systems, the GPS unit works while it is being charged.

NEW! If you’re looking for a convenient all-in-one solution, LifeFone now offers the At-Home & On-the-Go GPS / Voice-in-Pendant device which offers two-way voice communication (speaker & microphone are built-in). This system offers the latest in 4G connectivity and works anywhere in the U.S. by leveraging Verizon or AT&T networks, which is automatically included in your LifeFone service. In other words, you do not need to sign up for a separate AT&T or Verizon plan. The supervised battery life lasts up to 16 days, which is cutting edge in the industry. The equipment is free and the monthly emergency monitoring fee is $41.95 for annual plans.

This new and improved system also offers an optional Caregiver Mobile App that features location tracking, alert notifications, motion detection, battery level monitoring, and more! Get increased peace of mind for you and your loved ones for just $8/month.

LifeFone also offers a slightly simpler At-Home & On-the-Go option with their new VIP Active. The VIP Active boasts the same great care and features including nationwide AT&T 4G service, fall detection, and advanced location technology – all in a small and lightweight package. For the slightly lower price of $39.95 per month, you will have to sacrifice a little bit of battery life and access to the Caregiver Mobile App.

The Active model does however offer approved caregivers the ability to find their loved ones using a simple text message – no app required!

Mobile GPS Setup & Installation

The set-up is easy. Just plug your equipment into an electric outlet.  The GPS device will continue to work while it’s being charged in the cradle. LifeFone’s customer care agents are always standing by 24/7 to assist you if you have questions.

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Accessories

One thing that makes LifeFone stand apart from other providers is the fact that purchasing additional accessories is easy to do on their website. Additional accessories include:

• Lockboxes
• Wall-mounted help buttons
• Surge protectors
• Long-range help buttons
• And more!

Because there are so many plans, getting the costs straight can be a bit of a challenge.

Plans start at just $24.95 for the basic at-home unit that utilizes a landline. However, the monthly fee ultimately depends on whether you choose to be billed monthly, quarterly, or annually. The low price of $24.95 is only available if you pay annually. If you choose to pay month-to-month, you’ll end up paying $29.95. The cellular based at-home unit costs even more, but the difference in price is much less than the cost of maintaining a landline telephone. Annually, the monthly fee is $30.95. Paying month-to-month, the cost is $34.95. Make sure you look at the pricing breakdown carefully so you choose a plan that fits your budget.

Adding fall detection to your LifeFone plan can be more affordable than other providers. Fall detection only costs an additional $5 a month when you choose the basic at-home system. With the cellular system, it only costs an extra $6 a month. If you want the combined at-home and GPS system, the addition of fall detection costs $10 a month. The all-in-one Voice in Pendant GPS system can utilize fall detection for just $5 a month.

LifeFone’s GPS service is reasonably priced. You can expect to pay $36.95 per month for an annual plan. Prices are more expensive if you choose a quarterly or monthly plan

The all-in-one system is more expensive. Plans start at $42.95 $39.95 per month with an annual plan. However, adding fall detection costs less than it does with the other GPS plan.

LifeFone does offer some discounts that make their plans more attractive. There are no activation fees, no equipment fees, and you can enjoy free shipping with some plans. They also offer a lifetime subscriber price guarantee, a lifetime subscriber equipment guarantee, and unlimited emergency contact notifications. If that isn’t enough, they even offer a 30-day money back guarantee!

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ALERT: We found LifeFone running a promotion for Free Month of Service and Free Lockbox.  You will need to call to redeem this special offer. At this point, we do not know how long this promotion will last.

Customer service representatives are available 24 hours a day, 7 days a week, 365 days a year. They also make it easy to figure out exactly who you need to contact with the ‘Customer Service’ link underneath the ‘Customer Care’ tab on their website. This page outlines which phone numbers you should call, depending on the service you require. Email addresses are listed so you can get your questions answered without having to call in.

In addition to 24/7 emergency response service, LifeFone can also help you with some of the more routine, but important, aspects of daily living to ensure your well-being. For at-home systems, you can choose to add care tools such as check-in services, medication reminders, and system status alerts. Caregivers, friends, and family can even use the GPS system to locate their loved one. Prices for these services range from $6 to $19 per month.

All representatives are U.S. based employees. LifeFone has an A+ rating with the BBB and is recognized by the National Council on the Aging, the National Stroke Association, WebMD, and the National Institute of Senior Citizens. They also enjoy an ‘Excellent’ rating of 9.2 on Trustpilot.

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The Good

• Easy to install with online step-by-step directions
• No equipment costs
• No setup fees
• Free month of service for every referral
• 30-day money back guarantee
• You can answer the phone with your LifeFone help button
• LifeFone will also email brochures to you
• LifeFone subscribers can cancel at any time for any reason and get a refund for any unused amount
• All LifeFone pendants and wristbands are waterproof
• Fire, smoke, and CO2 system available
• Monthly, quarterly, and annual pricing options
• Worldwide protection with an Emergency Response Card that fits into your wallet
• Help button and base unit batteries are remotely monitored in LifeFone’s call center to ensure service continuity
• Daily check-in calls, medication reminders, and location services are available
• Free monitoring for a spouse
• Unlimited emergency contact notifications
• Fall detection can be added to every plan

The Bad

• No online chat option
• Spouses are free, but couples need to share a mobile unit

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Closing

LifeFone offers multiple service options, most of which come equipped with their at-home unit. Extensive online resources allow you to choose a plan that’s right for you, but pricing that includes additional features may require you to contact a customer service representative to figure out exactly how much your plan is going to cost.

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You will never reach an automated phone tree – a highly-trained (and friendly) customer care rep is always standing by to take your call – whether you’re shopping for a system or you’re an existing customer.

InHomeSafetyGuide found LifeStation’s Customer Care team to be friendly, knowledgeable, patient, and very low-pressure during each of our Secret Shopping calls.  A single toll-free 800 phone number is shared among existing and new customers – no maze of phone trees.  You call them and they answer, it’s as simple as that.  Family-owned and operated for over 40 years, their dedication and reputation as champions of the customer are well-earned.

We encourage folks to call and speak with a LifeStation representative when considering the purchase of a Medical Alert System as they invest heavily in the training of their customer care team to help people choose the right systems to fit the needs of either themselves or a loved one.

LifeStation’s equipment is Best-in-Class in overall quality and is a refreshing departure from the norm. Their at-home systems are offered in a choice of colors so you can match the unit to your interior.  It is a nice touch and something we have not seen before.

UL-Certified and manufactured to highest security standards, LifeStation takes their responsibility as a Medical Alert Service provider seriously and it is clear there are no shortcuts taken when it comes to their equipment (base station, pendant, mobile device).

Three systems to choose from:

• At-Home Traditional: Their at-home systems include a choice of either a neck pendant or wristband.  We recommend basing your choice on where you would normally wear jewelry or a watch so it feels natural to you at all times.
• At-Home Plus: This is your best option if you don’t have a landline phone as it is an at-home system running on a cellular network.  While LifeStation’s network is nationwide, we do recommend checking coverage in your particular area when speaking with their customer care team.

• 

  Mobile GPS: Mobile Medical Alert Systems are becoming more and more common as they offer portability and coverage anywhere and everywhere you go.  Our reviewers noted the design of their Mobile system is among the leaders in this space.

Fall Detection: LifeStation includes the most advanced Fall Detection technology on the market today and offers it as an add-on to any of their systems.  We highly recommend selecting this feature as most incidents require immediate attention involving a slip or a fall.

In addition, LifeStation offers a complete set of accessories, including:

• Lockboxes
• Bathroom and hallway buttons
• Mobile emergency buttons
• Adding a user

Simple Setup: The units we tested were a breeze to set up, taking us less than five minutes to unbox, setup, and test each system with a call to their monitoring center. Whether you choose an At-Home or Mobile GPS system, you’ll receive an easy-to-read diagram details how to set it up.  For an At-Home system, simply plug the base station into a power outlet and connect it to a phone jack to complete. For the Mobile GPS system, it’s even easier – just plug the base station in for power and you are done!  For anyone purchasing a Medical Alert System for a loved one far away, we recommend choosing LifeStation as it should be something just about anyone can set up quickly and easily.

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New! “Find My Loved One” feature: This unique, new feature for LifeStation’s Mobile GPS device allows anyone who’s on a subscriber’s (loved one’s) Emergency Contact List to text a number and get the location of that subscriber. This ensures caregivers have the ability to easily & unobtrusively check in on their loved ones and thereby giving everyone peace of mind. Plus, if your loved one can’t remember where they left their Mobile GPS device, the “Find My Loved One” feature can help you locate the device. At this time, “Find My Love One” is FREE and included in all Mobile GPS plans.

LifeStation’s plans are wide-ranging to fit most any need and budget. Whether its an at-home system or mobile system for those who want protection on the go, LifeStation highlights their cost at roughly $1 a day, which is one of the lowest price points in the industry.  Since the equipment is FREE, the fee you’re paying is for the monitoring service. Plus, unless you arrange for additional services, your monthly monitoring fee is price-locked, which means the fee will not change during your entire time with LifeStation.

Regarding the term of the agreement with LifeStation, you are never obligated to sign a long-term contract. Other big-name providers can require a 3-year commitment, ouch.  LifeStation understands that situations can change over time for loved ones, so they allow you to cancel at any time with 30 days notice.

If your system needs to be repaired or replaced, LifeStation is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.

Additional Features:
You can add a Lockbox for $2.99 per month. You can also add Fall Detection to your plan for $7 per month.  LifeStation’s Fall Detection technology is among the best in the industry and is a must for anyone concerned with falling.  Additional bathroom & hallway Help Buttons are also offered for about $3 per month.  Their new Find My Loved One feature is currently included in all Mobile GPS plans at no cost.

LifeStation has professionally-trained staff on hand 24/7.   Their response time is excellent and their staff is all CSAA-Certified. As detailed earlier, they spend more than six weeks in training prior to being placed in their monitoring center.

Uniquely, LifeStation proudly claims that every call to them is answered by a live person and not by machines nor automated attendants. Their Customer Care begins and ends with competent and courteous service at all times.

While LifeStation has seen tremendous growth throughout its more than 40 years in the industry, they have remained family-owned and operated.  With thousands of customers and an outstanding reputation in the industry, InHomeSafetyGuide can recommend them without any reservations.

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Why we rank them so high

• Best Monitoring Sevice of all providers – in fact, many other providers contract to use their UL-Listed Monitoring Center
• UL Certified Equipment
• No long-term contracts
• Free shipping
• All calls answered by a live person – they will never route your call to a phone tree. Whether you’re a new or existing customer,  you dial and you get your call answered immediately
• Console unit is UL-listed
• Personnel is highly trained and CSAA-certified – these reps are the best in the biz, period.
• Monthly, quarterly, and annual pricing options
• In business for over 40 years
• Value – they offer more, for less.  A lot more.  They are a bit like Costco, they’re big, they’re not fancy, but we dare you not to love them
• Unique featured called “Find My Loved One”
• New! Works with Amazon Alexa

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You will never reach an automated phone tree – a highly-trained (and friendly) customer care rep is always standing by to take your call – whether you’re shopping for a system or you’re an existing customer.

InHomeSafetyGuide found LifeStation’s Customer Care team to be friendly, knowledgeable, patient, and very low-pressure during each of our Secret Shopping calls.  A single toll-free 800 phone number is shared among existing and new customers – no maze of phone trees.  You call them and they answer, it’s as simple as that.  Family-owned and operated for over 40 years, their dedication and reputation as champions of the customer are well-earned.

We encourage folks to call and speak with a LifeStation representative when considering the purchase of a Medical Alert System as they invest heavily in the training of their customer care team to help people choose the right systems to fit the needs of either themselves or a loved one.

LifeStation’s equipment is Best-in-Class in overall quality and is a refreshing departure from the norm. Their at-home systems are offered in a choice of colors so you can match the unit to your interior.  It is a nice touch and something we have not seen before.

UL-Certified and manufactured to highest security standards, LifeStation takes their responsibility as a Medical Alert Service provider seriously and it is clear there are no shortcuts taken when it comes to their equipment (base station, pendant, mobile device).

Three systems to choose from:
At-Home Traditional: Their at-home systems include a choice of either a neck pendant or wristband.  We recommend basing your choice on where you would normally wear jewelry or a watch so it feels natural to you at all times.

At-Home Plus: This is your best option if you don’t have a landline phone as it is an at-home system running on a cellular network.  While LifeStation’s network is nationwide, we do recommend checking coverage in your particular area when speaking with their customer care team.

Mobile LTE: LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country.
Mobile Medical Alert Systems are becoming more and more common as they offer portability and coverage anywhere and everywhere you go.  Our reviewers noted the design of their Mobile system is among the leaders in this space.

Fall Detection: LifeStation includes the most advanced Fall Detection technology on the market today and offers it as an add-on to any of their systems.  We highly recommend selecting this feature as most incidents require immediate attention involving a slip or a fall.

In addition, LifeStation offers a complete set of accessories, including:

• Lockboxes
• Bathroom and hallway buttons
• Mobile emergency buttons
• Adding a user

Simple Setup: The units we tested were a breeze to set up, taking us less than five minutes to unbox, setup, and test each system with a call to their monitoring center. Whether you choose an At-Home or Mobile GPS system, you’ll receive an easy-to-read diagram details how to set it up.  For an At-Home system, simply plug the base station into a power outlet and connect it to a phone jack to complete. For the Mobile GPS system, it’s even easier – just plug the base station in for power and you are done!  For anyone purchasing a Medical Alert System for a loved one far away, we recommend choosing LifeStation as it should be something just about anyone can set up quickly and easily.

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New! “Find My Loved One” feature: This unique, new feature for LifeStation’s Mobile GPS device allows anyone who’s on a subscriber’s (loved one’s) Emergency Contact List to text a number and get the location of that subscriber. This ensures caregivers have the ability to easily & unobtrusively check in on their loved ones and thereby giving everyone peace of mind. Plus, if your loved one can’t remember where they left their Mobile GPS device, the “Find My Loved One” feature can help you locate the device. At this time, “Find My Love One” is FREE and included in all Mobile GPS plans.

LifeStation’s plans are wide-ranging to fit most any need and budget. Whether its an at-home system or mobile system for those who want protection on the go, LifeStation highlights their cost at roughly $1 a day, which is one of the lowest price points in the industry.  Since the equipment is FREE, the fee you’re paying is for the monitoring service. Plus, unless you arrange for additional services, your monthly monitoring fee is price-locked, which means the fee will not change during your entire time with LifeStation.

Regarding the term of the agreement with LifeStation, you are never obligated to sign a long-term contract. Other big-name providers can require a 3-year commitment, ouch.  LifeStation understands that situations can change over time for loved ones, so they allow you to cancel at any time with 30 days notice.

If your system needs to be repaired or replaced, LifeStation is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.

Additional Features:
You can add a Lockbox for $2.99 per month. You can also add Fall Detection to your plan for $7 per month.  LifeStation’s Fall Detection technology is among the best in the industry and is a must for anyone concerned with falling.  Additional bathroom & hallway Help Buttons are also offered for about $3 per month.  Their new Find My Loved One feature is currently included in all Mobile GPS plans at no cost.

LifeStation has professionally-trained staff on hand 24/7.   Their response time is excellent and their staff is all CSAA-Certified. As detailed earlier, they spend more than six weeks in training prior to being placed in their monitoring center.

Uniquely, LifeStation proudly claims that every call to them is answered by a live person and not by machines nor automated attendants. Their Customer Care begins and ends with competent and courteous service at all times.

While LifeStation has seen tremendous growth throughout its more than 40 years in the industry, they have remained family-owned and operated.  With thousands of customers and an outstanding reputation in the industry, InHomeSafetyGuide can recommend them without any reservations.

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Why we rank them so high

• Best Monitoring Sevice of all providers – in fact, many other providers contract to use their UL-Listed Monitoring Center
• UL Certified Equipment
• No long-term contracts
• Free shipping
• All calls answered by a live person – they will never route your call to a phone tree. Whether you’re a new or existing customer,  you dial and you get your call answered immediately
• Console unit is UL-listed
• Personnel is highly trained and CSAA-certified – these reps are the best in the biz, period.
• Monthly, quarterly, and annual pricing options
• In business for over 40 years
• Value – they offer more, for less.  A lot more.  They are a bit like Costco, they’re big, they’re not fancy, but we dare you not to love them
• Unique featured called “Find My Loved One”
• New! Works with Amazon Alexa

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