Fall Detection Medical Alert Reviews | Buyer’s Guide | How To Choose

2017’s Best In-Home Medical
Alert Providers

An in-home medical alert system is an emergency communication system that works exclusively inside your home.

Automatic Fall Detection Systems / Medical Alert Reviews

Florence Henderson, senior safety advocate for Medical Guardian, fall detection systemUpdated 11/28/2016

Automatic Fall Detection Systems has been one of the most talked about senior care devices in the last 5 years. The concept is genius and allows a user to get help even if they’re knocked unconscious after a fall.

Most mainstream medical life alert providers now offer some type of automatic fall detection add-on with their service offerings. If you prefer the GPS route, many mobile help buttons now have fall detection built-in and ready to go.

While the concept of automatic fall is sound, it’s our job here at InHomeSafetyGuide to educate our users of the pros and cons. Although the theory is sound, there are a few drawbacks that should be mentioned.

If you do decide that an automatic fall detection system is right for you, here are five factors that you should look for prior to purchasing.

  1. Buying Experience

medical-guardian-buying-experience-call-monitoring-center-300x200All of our medical alert system reviews starts with the buying experience, and automatic fall detection systems should be treated no different. As we mentioned in our in-home medical alert systems buyer’s guide, be cautious when talking to the sales staff and never accept heavy-handed sales tactics.

InHomeSafetyGuide Top Tip!

Automatic fall detection systems, although great in theory, will never be 100% accurate. We’ll discuss this in detail below in the equipment section.

Top 3 things to look for:

  • Automatic fall detection systems aren’t 100% accurate. If a sales rep tells you it is, hang up and look elsewhere
  • Look for a sales rep that asks you questions about your lifestyle (e.g., how active are you?, do you exercise or move around often?, have you suffered a recent fall?, etc.) Questions like these usually mean that the sales person is really trying to see if you actually need fall detection.
  • Overall friendliness of staff

  1. Equipment

Premium Guardian with fall detection, reviews on Automatic Fall Detection SystemsAutomatic fall detection systems have sensors inside the button that’s triggered by unusual and erratic movement. The technology has improved greatly over the years and with new advancements in accelerometers, gyros, and software, the sensors are only going to get better.

Having said that, the technology still isn’t 100% accurate. False alarms can still happen during daily routines like sitting or walking down the stairs and there’s also a possibility that the button doesn’t activate during a real fall.

If you or your loved one is looking for a medical alert system, chances are high that they’ve already fallen or had some type of accident not too long ago. If this is this case, having an automatic fall detection system may be a good idea. Medical alert systems should be treated as inexpensive insurance policies and an automatic fall detection system is like an umbrella policy to that plan.

Top 3 things to look for

  • Go with a company that has a long-enough trial period so you can test the system. At least 14 days from the day the unit arrives to your doorstep is usually sufficient time to test
  • Automatic fall detection systems work best when worn on the person at all times. Make sure the wristband, pendant or GPS device is comfortable enough for everyday use
  • Make sure to test battery life and water resistance

  1. Pricing & Value

Price & Value for Automatic Fall Detection Systems, Medical Alert ReviewsA medical alert system with automatic fall detection will always be a bit more expensive than a system without. The added costs are usually around $10-$20 extra per month. Overtime this will add up, but it’s still much less expensive than the alternative: ambulances, hospital stays, and costly medical bills.

Similar to our in-Home medical life alert buyer’s guide, look for companies that offer a variety of pricing options. Most importantly, regardless of how much they charge, make sure they’re absolutely 100% upfront with their pricing, terms, and refund/cancellation policies.

Top 3 things to look for:

  • A variety of pricing options
  • Simple, easy to understand terms and conditions
  • No hidden fees or contracts (easy refund and cancellation policies = customer satisfaction guarantee)

  1. Customer Service

Customer Service for Automatic Fall Detection Systems, Medical Alert ReviewsIt goes without saying that customer service is tremendously important in the medical alert industry – especially when we’re dealing with seniors. This is usually the x-factor that separates the best companies from the rest.

And don’t confuse customer service with buying experience. It’s easy to be friendly and charming during a sales call, but a company’s true character is during a customer service call when you’re no longer expected to buy anything.

Top 3 things to look for:

  • During your trial period, call the provider’s customer service center and have a representative walk you through the installation process and anything that you may have an issue with. Don’t be afraid to test a company’s patience
  • Willingness to help with difficult problems
  • Long customer service hold times

  1. Reputation

Conversation with Geoff Gross - CEO of Medical GuardianWe’d like to think that we’re the best medical alert review site on the Internet (and we hope you do too). Still with any buying decision, we recommend that you look for reviews, testimonials and buying experiences from existing and past customers.

Customers will talk about different aspects of a company so look for a variety of comments about the service, billing, response times, buying experience, and especially when you need to cancel service.

At the end of the day, companies are made up of humans and it’s completely natural from time to time to make mistakes. It’s how a company responds to these mistakes that truly matter.

Top 3 things to look for:

  • Too many negative complaints
  • An unnatural amount of positive comments
  • How easy it is for a customer to submit medical alert reviews

In addition to the above tips, we’ve researched the best medical alert system providers in the nation and have organized them based on equipment type (in-home, gps, fall detection).

2017’s Best In-Home Medical
Alert Providers

An in-home medical alert system is an emergency communication system that works exclusively inside your home.