Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.

Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.

Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.

Shopping for HelpButton is simple, as they offer a single device and just three packages.  Take a look and if HelpButton has what you’re looking for, call their Customer Care team. Our Secret Shoppers reported them to be both knowledgeable and friendly. With their simple pricing, you won’t be pressed for upsells.

We look for providers that offer low to no-pressure sales techniques, and HelpButton did just that.  InHome Secret Shopper Alexa said she left with the feeling that they truly really cared about providing her with the package that was best for her. Our Shopping Experience score would be higher if simple online purchasing was available; however, when purchasing a system as critical as a medical alert system, getting all questions answered over the phone prior to placing your order is always advised.  Plus, if you call and are ready to buy, you can be done in less than five minutes.

The “Help” button on the device is easy to feel & press should you need it, yet it blends in nicely – attractive style & functionality.

HelpButton is proof that great things do come in small packages.  In this case, an advanced medical alert system in a sleek and elegant form factor.

It’s small enough to carry in your pocket or purse (you can also utilize the lightweight & sporty band to wear around your neck) without adding noticeable bulk. The entire system is slightly larger than a keyless care remote.

The HelpButton device comes with everything required to stay protected at home or on the go. It includes both GPS and Wi-Fi capabilities, ensuring your location can be determined quickly and accurately, even if you are unable to speak to a customer service representative in the event of an emergency.

We were a bit skeptical of its claim of a 5-day battery life, but sure enough, a single charge got us through nearly a week of use.  It’s also waterproof and built with a sturdy design, this is not a system you need to worry about dropping.  It’s built for the active adult.

The unit’s two-way voice communication (built-in microphone and speaker) worked perfectly in a variety of situations and locations, backing its claim of unlimited range.   Help is available anywhere as long as there is cell service available.

You do have the option of adding fall detection to your plan for a nominal additional monthly fee. The device’s appearance remains the same whether fall detection is enabled or not.  We recommend adding the fall detection functionality, whether it’s with the HelpButton or any other medical alert device.

Setup is extremely simple – just place the device in its charging cradle to power-up and then you’re ready to go.  Help is available via the push of a button.

HelpButton offers three plans to choose from, with the differences between each one easy to understand.

All of their plans include:

• GPS and Wi-Fi
• Two-way voice
• Waterproof
• Unlimited range
• Flash Response monitoring
• Unlimited calls and talk time

Pricing

• Costs just $24.95/mo., which is about the lowest you will find with any mobile medical alert system.  No activation fees or other hidden costs.
• No questions asked money-back guarantee

At its core, any medical alert system we recommend must provide instant assistance in the event of an emergency. HelpButton understands this.  InHome’s product testers and reviewers are not shy about testing all devices in a variety of locations and times. Each and every instance we were connected with help on the other end of the line immediately.  Since the device includes a powerful speaker and advanced microphone, communication is excellent, there is little chance of being misunderstood when you push the Help button.

Finally, we were extremely impressed with HelpButton’s Flash Service.  This service is included with any package you choose and ensures all calls (pushing the button for help) connects you with help within a few seconds.  HelpButton tested at the top-end of response time. All calls are answered by a TMA Certified Care Specialist who is trained to quickly assess the situation and provide whatever help is required, be it notifying your list of friends and family, or contacting EMS immediately should the situation require it.  An A+ team of professionals makes HelpButton a medical alert system we highly recommend.

Highlights

• Protection both inside and outside the home
• Can be used anywhere in the U.S.A.
• Simple and easy-to-use, all-in-one device
• 2-way communication device with a built-in microphone and speaker
• Flash Response means your call is answered in seconds
• Battery life is 5 days
• Optional Ally Locate feature lets you locate subscriber’s location
• One of the most affordable devices on the market
• 30-day money back guarantee

Closing

HelpButton is exactly what the industry is in need of – a high-quality device that’s affordable and fits the active lifestyle of today’s modern seniors.  Highly recommend.

A 7.5 is generous and we had to ask ourselves how we can justify even this score given the competition’s better offerings, the high cost associated with ADT, and any superior value offered other than access to best-in-class call centers.  Were we swayed by the brand?  Perhaps, and that’s OK.  When you are known for keeping families safe for more than 100 years, you’re doing something right.

ADT has one of  the most robust call center networks in the world – however, medical alert makes up just a small part of their business

Being a large company with the resources to provide the great service, which they do – but, again, we do not believe those resources are made available unless a commitment to purchase a home security system is also part of your plan.

Closing

The outstanding stuff

• Best home security available, if a medical alert system is coupled with that, there is value provided

Our wish list

• Commit to a stand-alone system in a manner reflective of the leaders in this space:  MobileHelp and Lifestation.

Our final thoughts – If you are in need of home security, pairing medical alert technology with home security can make a lot of sense.  As a stand-alone system, we believe consumers are much better served by exploring the other medical alert systems reviewed on our site.  Interested in home security as well?  Visit our home security section.

One of the best things about Alert1 is the fact that their pricing is very transparent. You can quickly and easily compare prices on their website without having to call in and speak to someone directly if you don’t want to. However, it is important to be aware that although monthly prices are listed on the website, those prices are actually billed quarterly.

Finding the right system is important. Unfortunately, some medical alert system companies are more worried about their bottom line. That’s not the case at Alert 1. Instead of pressuring you into additional services and accessories you don’t need, Alert1 never uses high-pressure sales tactics. They listen to your concerns and only discuss options that are a good fit for your unique situation.

Alert1 also offers a 30-day money back guarantee, so if you change your mind, you can return the equipment without paying a single penny. However, this guarantee only applies to annual and semi-annual service plans.

Alert1’s in-home unit utilizes a landline or cellular service. All Home units come with your choice of a neck pendant or bracelet so you have access to an emergency button in every room in your home. The base unit on the traditional systems and some of the On-the-Go systems have a battery lives that range from 24 hours to 5 days, so it’s important you remember to charge the device as needed to ensure consistent protection.

Alert1 plans include:

• On-the-Go + Home Fall Detection: This is the most comprehensive solution. It includes a mobile GPS unit that functions as both the mobile and home unit, in addition to fall detection. However, the fall detection pendant must be worn separately.
• On-the-Go Fall Detection: Includes the GPS unit and fall detection only. It offers an all-in-one solution without the need for a separate emergency pendant. It offers a whopping five days of battery life between charges.
• On-the-Go: Includes the GPS unit only. It is highly water-resistant, so it can be used in the shower.
• Home Fall Detection: Your in-home solution with fall detection. Note that the base station only has a 400-foot range if you opt for fall detection.
• Home: This is the most affordable solution. It includes the in-home unit only. It features a larger 600-foot range.

There are also a number of other accessories that can be added to your plan that include:

• Wall mounted emergency buttons
• Medication reminder equipment
• Smoke detectors
• Lock boxes
• And more!

Unlike other medical alert systems, Alert1 wants you to be stylish. Wristbands come in multiple colors and decorative lanyards can be purchased to add a little pizazz to your outfit!

As with all medical alert systems, setup is fairly simple. The landline-based unit must plug into a telephone line as well as an outlet, while the cellular unit only needs to be plugged into an outlet.

Finding instructions on the website is easy. All you have to do is click on ‘Support’ in the upper right-hand corner of any page. Then you just click ‘Install My New Device’.

Both video and readable tutorials are available on the website for each of their individual systems. However, if you don’t want to use the internet when setting up your system, you can always use the directions that arrive with your unit. You can also give them a call and a customer service representative will help you get everything up and running.

Pricing is clear with all of the medical alert systems from Alert1. Their most affordable plan is the Home Medical Alert Device that costs just $19.95 a month, making it one of the most affordable options in the industry. With added fall protection, the cost is just $30.95 each month. GPS systems can get expensive fast. The On-the-Go Medical Alert Device is just $30.95 per month, but if you want the system that includes in-home protection and fall detection, you’ll pay $52.95 per month.

If you want to save more, you can opt for an annual or semi-annual plan. These two plans are covered by a 30-day money back guarantee. These plans are also likely to come with other discounts and special deals, such as free shipping, free activation, and you may even be able to get an entire month for free.

No matter what plan you choose, you’ll never have to worry about being locked into a lengthy contract. You can cancel your plan at any time without having to pay a cancelation or deactivation fee.

Quality service is important to Alert1. All of their command centers are TMA 5 Diamond Certified and based in the US. Customer service agents will notify family members of your situation, dispatch help to your location, and stay with you on the line until help arrives.

They have multiple service centers located throughout the country. Even if there’s an outage at one center, the other centers are available to take your call. Customer service agents provide support in over 190 languages.

Their equipment is UL certified and they are PCI compliant. This means they have met the requirements set by the PCI Security Standards Council for processing, storing, and transmitting credit card information in a secure environment.

The Good

• No equipment costs
• Unlimited button pushes and talk time
• Multiple pricing options
• Stylish emergency button options
• Video setup tutorial online
• No long-term contracts
• TMA 5 Diamond Certified command centers
• Support for over 190 languages
• Lowest-price plans start at under $20
• On-the-Go system (Kelsi Pro) offers a battery-life of up to five days

The Bad

• 30-day money-back guarantee only applies to annual and semi-annual plans
• Traditional Home units and On-the-Go + Home Fall Detection only have a 24-hour battery life

Final Thoughts

Alert1 provides great equipment, service, and value. For affordability, they are hard to beat with plans starting under $20. Operators are TMA 5 Diamond Certified and customer service representatives do not engage in high-pressure sales tactics, which makes them a comfortable option for seniors.

Because the 30-day money-back guarantee only applies to annual and semi-annual plans, you shouldn’t sign up for the quarterly plan if you aren’t sure about using a medical alert system. However, there are no long-term contracts, so at least you can cancel at any time without paying outrageous cancellation fees.

Signing up for service is easy. By visiting the website, all you have to do is click “Buy Now” at the top of the page. You’ll first choose the plan that’s right for you. Then, you’ll insert your zip code to verify that there is coverage in your area and provide your billing information. The cost of the device is automatically added to your order.

Don’t want to make your purchase online? You can always call and speak with a friendly customer service representative. An especially convenient feature of the Lively Mobile is that their device and service plans are available in stores like Best Buy and Walmart, so you can make your purchase in person too.

The buying experience is further streamlined by the fact that only the mobile medical alert device is offered. There are no traditional in-home medical alert systems to choose from.

The Lively Mobile device is simple to set up. There is no need to deal with a base unit and separate portable buttons. It is way easier to deal with because all you have to worry about is the mobile device itself.

The device comes with a drop-in charger, so there are no cords to mess with. The only cord needed plugs the charging unit directly into the wall. The device can hold a charge for a few days, but it’s best to charge it each night to ensure continued coverage.

When GreatCall says their device is portable, they mean it. The Lively Mobile device measures at 2.19 inches by 1.6 inches by 0.63 inches and weighs only 1.41 ounces. The lightweight, compact device makes it easy to take it with you when you’re on the go, no matter where you’re heading.

You have the option to carry the device with you (e.g., pocket, purse, keychain), wear it as a pendant around your neck, or as a wristband. With the special clip, you can even wear it on your belt.

It also comes in a silver or gold color, and additional accessories can be purchased that include protective carrying cases, lanyards, and more.

In addition to utilizing a dependable cellular network and easy-to-use equipment, the Lively Mobile is also affordable. There are three separate plans to choose from that start at just $24.99 a month.

Basic ($24.99/mo.): Includes their 5Star Urgent Response Service, where you can get the help you need 24/7.

Preferred ($29.99/mo.): Includes their 5Star Urgent Response Service and Urgent Care, where you can gain access to doctors and nurses 24/7, as well as GreatCall Link, which is an app that allows family members and caregivers to stay connected with the subscriber.

Ultimate ($39.99/mo.): Includes their 5Star Urgent Response Service, Urgent Care, GreatCall Link, and Fall Detection, which can detect a fall and automatically connects you to an emergency response agent, as well as Free Product Replacement.

It is important to consider the fact that there is a one-time equipment fee of $49.99. Although that’s affordable for such a high-tech device, other providers offer their equipment for free.

Sometimes GreatCall will offer special discounts and deals, such as reducing/eliminating activation or equipment fees. Be sure to ask about that when you call just in case.

One of the best features of the new and improved Lively Mobile is its ability to connect with their 5Star service. Their service was awarded the Fastest Agent Response Time by the Good Housekeeping Research Institute.

You can count on the person on the other line providing you with outstanding service as well. Each and every agent is certified by the International Academies of Emergency Dispatch (IAED). Plus, their monitoring centers are self-managed and US-based.

They don’t discriminate when it comes to what is considered an emergency either. Of course, you can push the button in a medical emergency or if you fall, but with their unlimited service offering, you can also push the button if you find yourself lost in an unfamiliar part of town or if you’re worried that you’re being followed when walking outdoors at night.

In addition, Lively Mobile was voted Editors’ Choice by PC Magazine because, “The lightweight help button provided speedy response times in our tests, and GPS accuracy was spot-on.”

The Good

• Device color options in silver and gold
• Portable and lightweight at just 1.41 ounces
• Utilizes Verizon’s dependable network without the need for a cellular contract
• Completely waterproof
• Easy drop-in charger with no messy cords
• Multiple plans to choose from
• The device is available in stores like Best Buy and Walmart
• 5Star agents are certified by the IAED
• Monitoring centers are self-managed and US-based
• Awarded Editors’ Choice for best portable medical alert system by PC Magazine

The Bad

• One-time equipment fee and activation fee may apply
• Needs battery recharging every 24-36 hours

Final Thoughts

With easy-to-use equipment, affordable prices, and outstanding service, GreatCall’s Lively Mobile Medical Alert device is one of the best choices when it comes to mobile GPS medical alert systems. Not only because there are multiple services available at various price points, but also because they have the fastest agent response time according to the Good Housekeeping Research Institute.

If you’re looking for an affordable, portable device with outstanding 5Star service, we recommend looking into GreatCall’s Lively Mobile device. Click here to learn more about the best medical alert systems out today!

With so many great online resources, you can rest assured that everything you need to know is on the website. All four of their plans have their own page that outlines the benefits of each system in great detail, and each of their systems can easily be purchased online.

You can always call and talk to a representative if you’re uncomfortable doing everything online. You can also call or fill out the custom form on the “Request Info” tab to request a two-page brochure. The brochure can be sent by mail or email. They even offer a free month of service to both you and a friend for referrals!

Don’t want to mess around with online forms or spend all afternoon on the phone? LifeFone also offers a printed brochure that can be mailed to your home that will help you make an informed decision.

LifeFone offers several equipment options to choose from. From multiple at-home units to various GPS units and accessories, you have various choices, so make sure you research your options carefully.

An-Home & At-Home Cellular Equipment

LifeFone offers four separate plans, and three of those plans come with a traditional at-home unit. The landline and cellular base units have a service range of up to 1300 feet.

Each plan comes with your choice of a portable bracelet or pendant. You can also pair a GPS unit or fall detection pendant with your at-home unit.

An-Home Setup & Installation

Although setting up most medical alert systems is fairly simple, LifeFone makes it even easier by illustrating the steps on their website.

Under the ‘How it Works Tab,’ you can find the link titled ‘Easy System Setup.’ On this page, they show you exactly what needs to be set up, and exactly how to do it with step-by-step instructions.

First, plug in the console. Then, plug the landline jack into the wall. Plug your phone into the LifeFone unit (skip the last two steps if you have the cellular unit), then turn it on. Push the help button and inform the customer service representative that you’re testing your system.

Automatic Fall Detection Equipment

All LifeFone products offer optional fall detection. LifeFone’s fall detection pendant device automatically sends a signal to their Emergency Response Center if you fall. Since no fall detection system detects 100% of falls, their pendant is also equipped with a standard help button for added security. If able, users should always press their help button in any type of emergency.

Automatic Fall Detection Setup & Installation

No matter what plan you choose, there’s no additional setup needed for the fall detection pendant if you sign up for it. It works automatically with each system. The regular At-Home & On-the-Go GPS system can come with a fall detection button, but it isn’t integrated into the GPS unit itself, which can be a bit of a hassle as it means you have to bring both a pendant and the GPS unit with you when you leave home. However, their new At-Home & On-the-Go GPS with Voice-in-Necklace device has fall detection built in, so that is the one we recommend.  Plus, it is important to note that the GPS device with fall detection is water-resistant, so it can be worn in the bath or shower.

Mobile GPS Equipment

Because LifeFone’s regular GPS service truly is like having two systems in one, there’s a lot of equipment. Both the traditional at-home unit and the GPS unit should be set up in the home. Because the traditional at-home unit offers 1300 feet of coverage and the GPS unit has unlimited coverage, you can rest assured that emergency help is only a button push away. The mobile GPS unit has a charge of up to 30 hours, which means you’ll have to make sure that you charge it every day. Unlike other systems, the GPS unit works while it is being charged.

NEW! If you’re looking for a convenient all-in-one solution, LifeFone now offers the At-Home & On-the-Go GPS / Voice-in-Pendant device which offers two-way voice communication (speaker & microphone are built-in). This system offers the latest in 4G connectivity and works anywhere in the U.S. by leveraging Verizon or AT&T networks, which is automatically included in your LifeFone service. In other words, you do not need to sign up for a separate AT&T or Verizon plan. The supervised battery life lasts up to 16 days, which is cutting edge in the industry. The equipment is free and the monthly emergency monitoring fee is $41.95 for annual plans.

This new and improved system also offers an optional Caregiver Mobile App that features location tracking, alert notifications, motion detection, battery level monitoring, and more! Get increased peace of mind for you and your loved ones for just $8/month.

LifeFone also offers a slightly simpler At-Home & On-the-Go option with their new VIP Active. The VIP Active boasts the same great care and features including nationwide AT&T 4G service, fall detection, and advanced location technology – all in a small and lightweight package. For the slightly lower price of $39.95 per month, you will have to sacrifice a little bit of battery life and access to the Caregiver Mobile App.

The Active model does however offer approved caregivers the ability to find their loved ones using a simple text message – no app required!

Mobile GPS Setup & Installation

The set-up is easy. Just plug your equipment into an electric outlet.  The GPS device will continue to work while it’s being charged in the cradle. LifeFone’s customer care agents are always standing by 24/7 to assist you if you have questions.

Accessories

One thing that makes LifeFone stand apart from other providers is the fact that purchasing additional accessories is easy to do on their website. Additional accessories include:

• Lockboxes
• Wall-mounted help buttons
• Surge protectors
• Long-range help buttons
• And more!

Because there are so many plans, getting the costs straight can be a bit of a challenge.

Plans start at just $24.95 for the basic at-home unit that utilizes a landline. However, the monthly fee ultimately depends on whether you choose to be billed monthly, quarterly, or annually. The low price of $24.95 is only available if you pay annually. If you choose to pay month-to-month, you’ll end up paying $29.95. The cellular based at-home unit costs even more, but the difference in price is much less than the cost of maintaining a landline telephone. Annually, the monthly fee is $30.95. Paying month-to-month, the cost is $34.95. Make sure you look at the pricing breakdown carefully so you choose a plan that fits your budget.

Adding fall detection to your LifeFone plan can be more affordable than other providers. Fall detection only costs an additional $5 a month when you choose the basic at-home system. With the cellular system, it only costs an extra $6 a month. If you want the combined at-home and GPS system, the addition of fall detection costs $10 a month. The all-in-one Voice in Pendant GPS system can utilize fall detection for just $5 a month.

LifeFone’s GPS service is reasonably priced. You can expect to pay $36.95 per month for an annual plan. Prices are more expensive if you choose a quarterly or monthly plan

The all-in-one system is more expensive. Plans start at $42.95 $39.95 per month with an annual plan. However, adding fall detection costs less than it does with the other GPS plan.

LifeFone does offer some discounts that make their plans more attractive. There are no activation fees, no equipment fees, and you can enjoy free shipping with some plans. They also offer a lifetime subscriber price guarantee, a lifetime subscriber equipment guarantee, and unlimited emergency contact notifications. If that isn’t enough, they even offer a 30-day money back guarantee!

ALERT: We found LifeFone running a promotion for Free Month of Service and Free Lockbox.  You will need to call to redeem this special offer. At this point, we do not know how long this promotion will last.

Customer service representatives are available 24 hours a day, 7 days a week, 365 days a year. They also make it easy to figure out exactly who you need to contact with the ‘Customer Service’ link underneath the ‘Customer Care’ tab on their website. This page outlines which phone numbers you should call, depending on the service you require. Email addresses are listed so you can get your questions answered without having to call in.

In addition to 24/7 emergency response service, LifeFone can also help you with some of the more routine, but important, aspects of daily living to ensure your well-being. For at-home systems, you can choose to add care tools such as check-in services, medication reminders, and system status alerts. Caregivers, friends, and family can even use the GPS system to locate their loved one. Prices for these services range from $6 to $19 per month.

All representatives are U.S. based employees. LifeFone has an A+ rating with the BBB and is recognized by the National Council on the Aging, the National Stroke Association, WebMD, and the National Institute of Senior Citizens. They also enjoy an ‘Excellent’ rating of 9.2 on Trustpilot.

The Good

• Easy to install with online step-by-step directions
• No equipment costs
• No setup fees
• Free month of service for every referral
• 30-day money back guarantee
• You can answer the phone with your LifeFone help button
• LifeFone will also email brochures to you
• LifeFone subscribers can cancel at any time for any reason and get a refund for any unused amount
• All LifeFone pendants and wristbands are waterproof
• Fire, smoke, and CO2 system available
• Monthly, quarterly, and annual pricing options
• Worldwide protection with an Emergency Response Card that fits into your wallet
• Help button and base unit batteries are remotely monitored in LifeFone’s call center to ensure service continuity
• Daily check-in calls, medication reminders, and location services are available
• Free monitoring for a spouse
• Unlimited emergency contact notifications
• Fall detection can be added to every plan

The Bad

• No online chat option
• Spouses are free, but couples need to share a mobile unit

Closing

LifeFone offers multiple service options, most of which come equipped with their at-home unit. Extensive online resources allow you to choose a plan that’s right for you, but pricing that includes additional features may require you to contact a customer service representative to figure out exactly how much your plan is going to cost.

Convenience is key in today’s world, and Lifeline delivers with convenient online ordering. Every step of the process is available online, and every unit comes with a handy ‘Buy now’ button that makes adding items to your cart easy. You even have the option of choosing self-installation or a professional installation as part of the checkout process.

Not everyone is confident about which system is the best choice. If you aren’t sure which system to choose, or if you have any questions at all, customer service representatives are available from 8am to 10pm EST. Simply give them a call, and a real-life customer service rep will answer your questions, address your concerns, and provide you with a recommendation.

If you’re internet-savvy, they’ve got you covered there too. An online chat means you can get your questions answered while you’re browsing the website without the need to call in. An online form is also available if your questions aren’t pressing and you’d rather wait to hear back from someone at a later time. You can also research your options more in-depth by checking out their online buying advice.

In short, Lifeline has covered all their bases when it comes to creating a quick, easy, and confident shopping experience.

Lifeline offers a complete range of medical alert system options:

At Home (Inside the home):

• HomeSafe Standard – A traditional medical alert system option. It provides you with protection at home, and it comes in both landline and cellular options. Button-device options include a lightweight pendant or wristband.

• HomeSafe with AutoAlert – Includes the “HomeSafe Standard” equipment, except the pendant is fall detection enabled, which means if a loved-one falls and is unable to press their button, a help call will still be sent to the Response Center when a fall is detected so help can be dispatched quickly.

On the Go (Inside and outside the home):

• GoSafe 2 – A single-device pendant system that includes GPS location technologies, fall detection, and two-way voice communication capabilities. This device ensures you have fast access to help whenever and wherever you need it.

• GoSafe – A single-device pendant, except it’s also paired with an in-home solution.

The pendant offered in any of Lifeline’s plans is water-resistant, so you can wear in the bath or in the shower, where falls are most common.

Lifeline also offers a medication dispensing unit. It can dispense up to six doses per day, in the right amounts, at the right times. This device has shown that seniors successfully take their medication on time over 98-percent of the time.

Lifeline offers exceptional value, which is why 7.5 million people choose their medical alert service. With a variety of units, you can choose the unit that fits your needs and your budget.

Equipment features a wide range of operation, immediate two-way voice communication, and pendants that are water resistant up to one meter of water for a full 30 minutes. In addition, equipment features long-lasting batteries that are automatically replaced by Lifeline, so you never have to worry about the functionality of your button.

They have a generous return policy of 30 days, enabling you to thoroughly test the unit before making a commitment. Without any long term-contracts, you can cancel your service at any time without worrying about cancellation fees.

Lifeline keeps things simple with monthly payments starting at $29.95. If you want to make sure your system is set up properly, you also have the choice to pay to have your system professionally installed. That can provide peace of mind to less tech-savvy seniors.

Lifeline is the number one medical alert system when it comes to seniors served and it is recommended by over 200,000 medical providers. They were the first to offer a medical alert system in North America, which means they have been in business for over 45 years.

They have an impressive 4.6/5 star rating with over 1,500 positive customer reviews. They are accredited with the Better Business Bureau, Consumer Affairs, the MedicAlert Foundation, and the Visiting Nurse Association of America.

Friendly personnel is available 24-hours a day, 7-days a week, 365-days a year, and they are ready to assist you within just 12 seconds. Call centers are based in the United States, but more impressively, call center associates receive 80-hours of gerontology and stress management training, and all response technicians receive one-on-one coaching to ensure they offer industry-leading support.

In addition, you are in complete control when it comes to how you’re helped. Instead of emergency services being automatically dispatched to your location, a neighbor, caregiver, or family member will come to your aid first, depending on your preferences.

Highlights

• Flexibility to create your own response plan
• Landline and cellular connection options
• Extensively trained call center technicians
• Assisted GPS, intelligent bread-crumbing, Wi-Fi location, and audio beacon technology
• 30-day, risk-free trial
• Automatic battery replacement
• No hidden taxes or fees
• No enrollment fee
• No long-term contracts
• No cancellation fees

Closing

If you’re looking for a trusted medical alert system with a proven track record of providing industry-leading service, turn to Lifeline. With over 45 years in business, over 1,500 positive customer reviews, and multiple industry accreditations, you can trust you’ll receive the support you need with the touch of a button.

Our team of Secret Shoppers gave MobileHelp high marks for both their Customer Care Team and Free Downloadable brochure. MobileHelp’s customer care reps described as prompt, friendly, and knowledgeable while their brochure was noted to be the “most complete” amongst all providers.

Our Secret Shoppers frown upon is high-pressure sales tactics, and found MobileHelp to be anything but – our score sheets had “informative and helpful ” checked off throughout our  Secret Shoppers interactions with them. Their customer care team answered every question we threw at them with patience and thoroughness.

All of MobileHelp’s equipment is FDA-compliant, – something that distinguishes MobileHelp from others in the industry.  In simple terms – MobileHelp does not purchase their equipment and simply place their logo on the systems, they have a research and development team dedicated to creating and delivering the best equipment in the industry.  In addition, MobileHelp’s equipment is consistently rated as most attractive and easy-to-use equipment in the industry. MobileHelp’s systems feature a clear button-control layout, quality finish, and stylish wearables.

MobileHelp offers three outstanding systems:

• The MobileHelp Classic: The Classic’s base station uses a cellular signal (no landline required) and displays date, time, and temperature. The system has a 600-foot range and includes two remote help-buttons.
• The MobileHelp Solo: This is MobileHelp’s most affordable option. The Solo comes with a powerful and portable GPS base unit, with an emergency button and two remote help-buttons (sporty wrist unit or an attractive neck pendant).
• The MobileHelp Duo: Includes both the Classic and Solo equipment. It’s MobileHelp’s most comprehensive medical alert system.

Fall detection
Falls can bring serious complications. MobileHelp offers fall detection as an option on all of their systems.  This is a trend that the leaders are adopting: offering fall detection on all systems. If you’re not sure if you need it, just choose the system you want and you can always add that service at a later time.

All-cellular service
Most medical alert systems companies offer cellular and landline options; MobileHelp is pushing the envelope by going cellular only. With a cellular connection, you get an all-digital system, and you can take it with you when you travel away from home.

Easy instructions
MobileHelp offers simple instructions to guide you through the setup process. Although, it’s really just a matter of plugging in the base station and/or GPS charging cradle and you’re all set. The helpful user guides also include tips on the best places in your home to position your base station.

Important reminder
Your MobileHelp system setup is not complete until you call in and test your system to ensure it’s working accordingly.

MobileHelp doesn’t lock you into a contract. The company’s annual plan is the best deal, compared to their monthly plans.  Our Secret Shoppers found the price of MobileHelp not only competitive but in many instances beating the competition.  Our advice: take advantage of the FREE Lock Box offer and sign-up for an annual plan for the best value.

~ PRICING ALERT – APRIL 12 ~
InHomeSafetyGuide publishes all provider’s pricing charts via an automated data pull; however, with MobileHelp’s Low Pricing Initiatives underway, we recommend contacting them direct as all systems & plans are on sale

Fall detection costs an additional $10 per month. MobileHelp’s technology is some of the best in the industry, and we think it’s well worth an extra $10 per month.

MobileHelp has free shipping on plans beyond the monthly plan. The monthly plan is their costliest choice. Therefore, we recommend avoiding the monthly plan if possible.

Medication reminders are free, and you may even be able to get a couple of free extras, such as a lockbox if you mention InHomeSafetyGuide.

NEW! MobileHelp Smart – Help at the touch of a button. It changes the game for medical alert systems.

MobileHelp partnered with Samsung to develop a stunning new product that combines emergency response functionality and digital health capabilities.

MobileHelp Smart embodies a new frontier of discreet wearable medical alerts. With a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, MobileHelp Smart marks the future of digital health.

So discreet that it is virtually invisible to observers, the MobileHelp Smart medical alert system invites you to enjoy 24/7/365 protection without hesitation. Say goodbye to the stigma of traditional medical alerts with a medical alert watch, custom-tailored for your safety by two of the world’s leading tech giants.

MobileHelp delivers reliable service, 24/7. Its response time (less than 17 seconds on average) was solid in our tests, including setup, emergency testing, and general inquiries. Also, its call centers are based in the U.S.

Their emergency monitoring service is provided through a close, strategic partnership with Rapid Response, which has provided reputable emergency response services for over 25 years.

MobileHelp’s advanced technology also transmits critical vital signs to emergency operators, saving precious time.

Highlights

• No equipment costs
• No activation fees
• No cellular contracts
• No penalties – cancel at any time
• No long-term contracts
• No landline needed
• 30-day, risk-free trial
• Free ground shipping on many plans
• Free lockbox
• Online tools and data tracking capabilities
• Deep discounts on annual plans
• Refer a friend and get a $25 gift card

Closing

MobileHelp offers the best equipment, service, and pricing, and they’ve earned glowing reviews from their customers. MobileHelp captures the top spot on our list with relative ease.