John Clinton

GreatCall Lively – Mobile Urgent Response Device Review

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Summary – Lively Review

GreatCall was one of the first medical alert systems to provide a mobile, waterproof GPS device, and they remain an industry leader today. They have solidified their spot on our list because their GreatCall Splash device has been updated to the new and improved Lively pendant.

Service for the Lively pendant is identical to the GreatCall Splash device, which means monthly payments start at just $19.99. A wide variety of unique services are available with this mobile GPS pendant that include smartphone apps, Bluetooth capabilities, medication assistance, and more. The Lively Mobile Urgent Response Device from GreatCall remains our number one choice for comprehensive, dependable, mobile protection at an affordable price. Read below for our detailed Lively (formerly GreatCall Splash) review.

Completely mobile and waterproof

Having a medical alert system is a great idea for every senior, but traditional in-home units aren’t necessarily the right choice for seniors who like to stay active. GreatCall offers a mobile GPS unit that is also waterproof!

It utilizes Verizon’s cellular network. Not only can you take it with you wherever you go, it’s also waterproof, so you can take it with you in the shower or to the pool and feel confident knowing that you’re still protected.

The newest device is even more mobile than the previous pendant because it is 35 percent smaller and weighs 20 percent less. It’s even easier to wear and carry with you.

  1. Buying experience

GreatCall Lively devices, gold and silverSigning up for service is extremely easy. By visiting the website, all you have to do is click “Buy Now” at the top of the page. You’ll first choose the plan that’s right for you. Then, you’ll insert your zip code to verify that there is coverage in your area.

You do have to buy the device separately, but that’s fairly easy as well. The device is automatically added to your order.

Don’t want to make your purchase online? You can always call and talk to a customer service representative. An especially convenient feature of Lively Alert is that their device and service plans are available in stores like Best Buy and Walmart so you can make your purchase in person!

  1. Equipment

Wear GreatCall Lively device on wrist or pendantGreatCall Splash was easy to set up, and so is Lively . There is no need to deal with a base unit and separate portable buttons. The Lively Alert unit is way easier to deal with because all you have to worry about is the GPS unit itself.

Each unit comes with a drop-in charger, so there are no cords to mess with. The only cord needed plugs directly into the wall.

One impressive upgrade with the newest GreatCall device is the fact that it’s even smaller than the GreatCall Splash. Lively measures in at 2.19 inches by 1.6 inches by 0.63 inches, making it 35 percent smaller. It weighs less too. It only weighs 1.41 ounces, which is 20 percent lighter than the Splash device.

The Lively even includes fall detection, making it an all-in-one device! It can keep a charge for up to four days, but it’s a good idea to charge the device each night to ensure continued coverage.

Want to add a little pizazz to your GPS unit? It can be ordered in both silver and gold! Additional accessories can also be purchased that include protective carrying cases, lanyards, and more.

Still have the GreatCall Splash? There’s no need to switch devices just yet. GreatCall still sells accessories for the Splash device on their website.

  1. Setup

Setup couldn’t be easier. Because Lively utilizes a cellular network, all you have to do is plug it into the wall! You just need the GPS unit and its charging cradle to enjoy 5star protection in emergency situations.

  1. Pricing and value

In addition to utilizing a dependable cellular network and easy-to-use equipment, Lively is also extremely affordable. There are three separate plans to choose from that start at just $19.99 a month, which is even more affordable than most traditional medical alert systems!

Even their most comprehensive plan only costs $34.99 a month. However, there is a one-time equipment fee of $49.99 for the GPS device. Unfortunately, there may also be an activation fee.

If you keep your eyes open, you’ll enjoy special discounts and deals. GreatCall will sometimes reduce or eliminate activation fees.

  1. Service

GreatCall Lively, conntect to nurse or doctor 24/7One of the best features of the GreatCall Splash was its ability to connect with 5star service. The new and improved Lively is no different. From medical emergencies to home intrusions and more, all you have to do is push the emergency button and you’ll be connected with a Medical Alert Agent.

If you’d like more comprehensive protection, additional services are available. They also offer a service called Urgent Care that provides you with 24/7 access to registered nurses and board certified doctors.

Fall detection is available with their Ultimate Plan, but what made GreatCall Splash truly unique was their GreatCall Link service. It is a smartphone app that can keep caregivers informed of the health and safety of their loved ones 24 hours a day, 7 days a week. This feature is also found with the Lively pendant. However, Lively takes things one step further. It includes Bluetooth capabilities.

Currently, there are no applications for this unique new feature, but in the future, the device could capture data from an activity band. The data could then be integrated into a daily health profile on the GreatCall Link App to be shared with caregivers.

There is a wide variety of additional services that include MedCoach, Wellness Calls, My Calendar, and more that are all outlined on their website.

  1. Conclusion

With easy-to-use equipment, affordable prices, and outstanding service, GreatCall’s Lively (formerly GreatCall Splash) is definitely one of the best choices when it comes to portable GPS medical alert systems. There are multiple services available at various price points so you can cater a plan to fit your needs. Because the unit is completely waterproof, it can literally be taken anywhere!

The good

  • Two device colors in silver and gold
  • Even more portable and lightweight than GreatCall Splash
  • Utilizes Verizon’s dependable network without the need for a cellular contract
  • Bluetooth capabilities that will soon connect to the smartphone app that keeps caregivers informed
  • Completely waterproof; device can be submerged in water up to 3 feet deep for 30 minutes
  • Easy drop-in charger with no messy cords
  • Multiple plans and multiple services to choose from
  • The device is available in stores like Best Buy and Walmart
  • Fall detection is included in the device when you go with the “Ultimate Health & Safety Package” plan

The bad

  • One-time equipment fee
  • Activation fees may apply


  9 comments for “GreatCall Lively Review – Mobile Urgent Response Device

  1. March 25, 2016 at 1:29 pm

    There IS an activation fee when purchasing on line: $34.99 Phone rep neglected to mention this.

    • Albert
      March 30, 2016 at 12:18 am

      Hi Carol – We appreciate you mentioning that there is an activation fee for the GreatCall Splash device. This information will help other visitors when they size up the best medical alert system for their needs. Note, GreatCall will sometimes offer a special promo where they lower their one-time equipment fee. When we catch this and other special discounts, we will post it to our Deals page at https://www.inhomesafetyguide.org/medical-alert-systems/promo-codes/. Thanks again for your post.

  2. Deborah Greene
    April 9, 2016 at 6:38 pm

    I have ordered this for my mother. Now I am concerned that it has to be charged every day. So while it is charging it can’t be worn?
    This seem dangerous .

  3. Kane
    Kane
    April 10, 2016 at 1:14 am

    Hi Deborah,

    Please don’t be concerned with the GreatCall Splash device regarding the charging process. The battery life on the device is about 4 days, but GreatCall does recommend you charge it daily to ensure the battery remains at a strong capacity level. When the battery life reaches less than a 50% level, it will automatically notify you.

    The Customer Care folks at GreatCall recommend you place the charging cradle on your nightstand and charge the Splash device when you’re ready to go to bed. Keep in mind, the device is still active and working even while it is charging. If you need to get out of bed, you simply take the device with you.

    It only takes 30-60 minutes to fully charge the device. Plus, the device will automatically announce “Fully Charged” when it has reached its full charging level.

    If you’re ever concerned if the device is still working while it’s charging, you can make a quick test call with the device.

    Hope this helps.

  4. John Clinton
    April 23, 2016 at 10:13 pm

    GreatCall has a reputation for being leaders in technology, so when it comes to charging, you can rest assured they have put a lot research and developmemt dollars into their product offerings.

  5. August 21, 2016 at 1:48 am

    Considering getting this for our father, but have concerns about the coverage in his area. He lives in the north eastern part of Michigan’s lower peninsula where cell coverage is spotty. At his house we get almost no coverage in the house and only 1 – 2 bars outside. It doesn’t matter which carrier. He also has 2 metal pole barns that he spends a lot of time in with no cell reception while in them. Is the reception on these units any better than cell phone reception?

    • Albert
      August 25, 2016 at 6:46 pm

      Bob – I’m glad you’re doing your research to find the right medical alert solution that will meet your father’s needs. You’re absolutely right that good cellular reception is a requirement in order for the GreatCall Splash or Lively Alert to work accordingly. GreatCall utilizes Verizon’s cellular network, which is known to have the best cellular coverage among all the cellular providers. It’s best you first confirm Verizon provides reasonable coverage for your father’s area before purchasing the medical alert device.

  6. December 30, 2016 at 8:19 am

    Already am customer want to upgrade can I order with out an being charged an activation fee? I love my splash had it many years battery is going so looking at your newest version.

    • Albert
      December 31, 2016 at 11:25 pm

      Elaine – Regarding your inquiry if GreatCall will charge an activation fee for an upgrade (as an existing customer), I can tell you that medical alert companies will often waive activation fees during their promotional periods. Since medical alert systems are a monthly subscription service, these companies never want to lose a customer. So, when you contact GreatCall at 1-866-356-0314, be sure to ask them if they will waive the activation fee if you upgrade. Let us know how it goes!

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