2017 InHome Certification Procedures


How we rank – InHome’s 4 key categories

Companies that score “Very Good” to “Excellent” in overall ratings are awarded our InHome Certification.

Less than 10% of all the companies that we test achieve InHome Certification Status.

Key Ranking Criteria

Shopping Experience – Is the company’s representatives knowledgeable and transparent with their costs, service level agreements, and guarantees?  Does the price advertised represent the true cost to the consumer?

Equipment & Setup – Has the company’s equipment been tested and certified by organizations such as UL?  Is the equipment description accurate?  Is the equipment setup understandable?

Cost & Value – Does the value received match or exceed the cost to the customer?  Does the product allow people to continue to live active and independent lives in their own homes?

Monitoring Service & Reputation – How fast is a company’s response time?  Is it consistent and dependable?  Is it there, 24 hours a day, every day, and 365 days a year?