Outstanding customer service
Although the equipment you receive with your medical alert system plan is important, it’s essential that you choose a company that offers outstanding customer service.
Medical Care Alert frequently tops the list when it comes to outstanding support. They enjoy an A+ rating with the Better Business Bureau and won an Angie’s List Super Service Award. They also regularly receive positive customer reviews, giving them a 9/10 on verified-reviews.com.
- Buying experience
Medical Care Alert offers fall detection with their most popular medical alert system called Home & Away Elite, but you can also add fall detection with their home-only systems as well.
For the Home & Away Elite plan, fall detection is built into the GPS-enabled device, which allows you to go anywhere in the USA and still get emergency protection.
For the home-only systems, fall detection is built into the pendant, so you’re protected in and around the home.
If you’d simply like a bit more information, you can request a free brochure to be delivered to your home.
As mentioned above, the Home & Away system offers a GPS-enabled device that can be paired with automatic fall detection protection, but this device is also small & portable, highly water resistant and weighs under 2 ounces.
Unlike other providers that only provide one fall detection device, Medical Care Alert also gives you the option to add fall detection to their home-only system, which is included in the pendant. The pendant is small enough that you can conventiently wear it around your neck. It is also completely waterproof, so that it can be taken into the shower, where a fall is likely to occur.
Setup is easy with Medical Care Alert because it all depends on the fall detection device that’s being used. If you choose the Home & Away Elite system, which includes the GPS-enabled device with fall detection, you’ll need to plug the device into the charging station on a daily basis.
If you opt for the optional fall detection pendant with the home-only system, the pendant utilizes a battery, so there are no charging cradles.
- Pricing and value
Like a few other medical alert system companies, fall detection can be added to any home-only plan for just $10 per month. Although, Medical Care Alert is pushing their Home & Away Elite system since this is truly the preferred option if you want fall detection. This system is competitively priced at $45.79 per month when you sign up for the annual billing plan.
Keep in mind, there’s no need to sign a long-term contract. Instead, you have the choice of an annual, semi-annual, or quarterly plan. If you want to save a little money, you should sign up for an annual plan.
They do offer discounts and other benefits that make their service more affordable. There’s no charge for equipment, no hidden fees, and they offer a 30-day risk free trial.
What sets Medical Care Alert apart from other systems is the fact that fall detection is included in the same GPS device with their Home & Away Elite system. There’s no need for a separate device to enjoy everything that fall detection has to offer. The advanced technology actually learns from your movements, so you can enjoy fewer accidental calls than you might experience with other systems. You can count on immediate attention because fall detection technology will contact Medical Care Alert’s EMT-certified agents automatically. Even if you are unable to communicate with an agent directly, they will still send emergency medical personnel to your location.
Agents have access to your medical history, so they are able to communicate your health details to medical emergency professionals. They also have the closet responders on file so help always arrives quickly. Whether emergency responders are needed or not, agents can contact neighbors, family members, loved ones, and caregivers on your account.
For these reasons, Medical Care Alert enjoys an A+ rating with the Better Business Bureau and was awarded the Super Service Award by Angie’s List readers.
Because Medical Care Alert offers multiple fall detection devices with all of their plans, they are a great option for seniors who want to cater services to meet their unique needs. Because there are so many options, signing up for service on the website is a bit tricky without a little help from a customer service representative, but it’s simple if you go with the Home & Away Elite plan.
- Annual, semi-annual, and quarterly plans are available
- No equipment costs
- No setup or activation fees
- Free shipping when you choose the annual plan
- One month free when you choose the annual plan
- Free lockbox when you choose the annual plan
- Multiple fall detection devices are available
- Fall detection can be paired with any service plan
- EMT-certified agents
- Award winning service
- 30-day risk free trial
- No monthly plan option