Medical Guardian tops InHomeSafetyGuide’s Medical Alert System rankings for 2018
Medical Guardian Review Snapshot
InHomeSafetyGuide has been testing, reviewing, and ranking medical alert systems since 2012. Each year we perform extensive black box testing – and for the third consecutive year, Medical Guardian has topped our Medical Alert System Rankings. Our full review provides details on everything from your shopping experience to the equipment you receive (for free) to their record response time in an emergency; however – 3 key reasons to Medical Guardian’s success are:
Commitment to the Customer – The Medical Guardian Team is comprised of some of best minds in healthcare & technology with a singular focus: Ensure aging adults get the most out of life, no matter what stage of life they’re in. The InHomeSafetyGuide team witnessed this personally during a September 2017 visit to their headquarters.
The People Medical Guardian Hires – Medical Guardian understands that each day, 10,000 new people graduate to “senior” status – each one of these individuals is exactly that, an individual, with individual needs. Call Medical Guardian to discuss your needs, big or small – you won’t get a hard sell, you’ll get an expert on the other end of the line who can help assess your situation, lifestyle, budget, and provide you with options that are simply not available anywhere else. Should you experience anything different, let us know
U.S.-based Team, Equipment, Call-Center. Not all Medical Alert System Providers are created equally – headquartered in Philadelphia, you’ll find everyone from executive management to customer care to their senior advocacy team all under one roof. They take no shortcuts
Medical Guardian’s Full Video Review – 3 min. Updated Dec ’18
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Shopping Experience is one of our 4 ranking criteria and our secret shoppers were unanimous in their praise of Medical Guardian.
Common descriptors used by our shoppers were “highly knowledgeable”, “low-pressure”, and “extremely helpful.” In our Secret Shopping scenarios, we describe multiple situations and rank according to the customer care professional’s ability to map a system to our needs. This is one of the two categories where a new benchmark was set – a perfect 5/5 in each call. They make practical recommendations directly tied to the individual’s particular needs.
Medical Guardian’s website offers easy-to-understand language when describing the features and benefits of their various Medical Alert System solutions. If you’re not sure of which options to choose, Medical Guardian has a handy free Risk Assessment online tool to help. It walks you through a series of basic questions that takes about 2 minutes and then makes recommendations based on your answers. We highly recommend using this tool. If you’d rather speak with a live person, Medical Guardian has specially trained Life Safety Consultants standing by to help customize a plan that caters to your specific needs.
As for cellular network coverage, Medical Guardian’s cellular and mobile alert systems use the powerful AT&T network cellular connectivity. AT&T’s cellular network is FREE (you do not need to sign up with a separate AT&T service plan), but if you live in a rural area, you can confirm your neighborhood is covered.
Equipment & Setup9.9
For Medical Guardian, functionality comes first.
They want you to get immediate access to trained experts whenever you need help. To do that, they have engineered all their emergency buttons to be easily visible. You won’t have to fumble around looking for the right button to push.
They have an excellent range of product choices for In-Home or On-The-Go:
In-Home [Protection in the home]:
- Classic Guardian (Lowest Cost) – tethered to a land line (with a range of up to 1,300 feet)
- Home Guardian (Best Value) – tethered to a cell line (with a range of up to 600 feet)
- Family Guardian (Most Advanced) – tethered to a cell line (with a range of up to 1,300 feet), also includes activity monitoring via in-home safety sensors (learn more by watching the “90-second video” below)
On-The-Go [Protection in and outside of the home]:
- Mobile Guardian (Most Popular) – GPS enabled, 24-hour battery life, microphone & speaker built into the device for two-way voice communication
- Active Guardian– Most impressive Medical Alert System we have tested. Medical Guardian’s newest system, Active Guardian, boasts the most advanced technology found in a medical alert system to date. The device functions the same as their Mobile Guardian system, except it also includes fall detection, 5-day battery life, Wi-Fi capability, and offers a more sleek and modern look.
All their systems are simple to set up and operate: plug in, make a test call, and go. In today’s world of complicated technology, we found this refreshing. While functionality is the most important part of any medical alert system, having attractive equipment is important as well. The more attractive the equipment, the more likely you or a loved one is going to place it in an easy-to-access area of the home or take it with you. Medical Guardian is keenly aware of this as evidenced by the simple and elegant design of their base units and wearables (pendant or wristband). Their On-The-Go systems are light, yet durable. Their pendants and wristbands are sporty and youthful.
Medical Guardian incorporates fall detection capabilities in an approach we applaud. Instead of offering a specific system for fall detection, Medical Guardian offers it as an option for almost every system. This provides much more flexibility to the user when choosing a system and is also something that can be added on later with a simple phone call, as opposed to swapping out systems.
Family Guardian overview (90-second video)
NEW! Freedom Guardian – Wearable Medical Alert Watch. It’s a revolutionary approach to medical alert systems.
Freedom Guardian gives older adults the protection they need and tools to age healthily. And it’s done discreetly and with style!
Aside from the core feature where you can easily press a single red button on the smartwatch to quickly speak with an emergency operator to get the help you need (via two-way communication) at your exact location (via built-in GPS technology), it can also notify the wearer of calendar alerts & reminders to help manage day-to-day tasks. Plus, one can conveniently stay up to date on the 3-day localized weather forecast. The smartwatch also includes text-to-speech messaging, so a watch user can easily receive and respond to SMS messaging from their loved ones without the need for a keyboard. Note, you do not need an additional smartphone nearby to connect and speak with an emergency operator.
As for pricing, the device costs $99 and there’s a monthly service charge of $44.95. The optional add-on for the messaging & reminders service is $5/mo. Even if one chooses to stop using the service in the future, they can keep the device as a standard watch.
Overall, the Freedom Guardian was designed to empower older Americans to continue to live the lives they love, for as long as they can while maintaining an independent and active lifestyle.
Learn more and get exclusive savings by calling 800-225-3002 or by visiting Medical Guardian’s official Freedom Guardian web page.
Cost & Value9.9
Medical Guardian is determined to provide an affordable medical alert system for your needs. They’re passionate about keeping you safe in your own home.
To do that, they offer fair pricing, multiple package options, and various budget plans. Plans start at $27.45 per month. Generous discounts are available and every merchant we allow to offer product through our website agrees to the InHomeSafetyGuide Lowest Price Promise – you will not find a better deal. Period. Medical Guardian plans come with:
- Free equipment* [*Free equipment offer not included on Freedom Guardian system.]
- Price-lock guarantees
- No long-term contracts
- No activation fees
- No hidden fees
Today, when it comes to real value, nothing can beat customer care call centers that are based here in the United States. Medical Guardian does that. That’s real value. When we get older, our hearing can go sideways. It’s nice to be able to talk to someone who can easily understand us, and who we can easily understand.
Monitoring & Reputation10
With Medical Guardian, if there’s an emergency, there will be immediate help on the other end of the line – 24 hours a day, 7 days a week, 365 days a year. They are committed CSAA Five Diamond Certified emergency operators.
They’re widely respected and have an A+ rating with the Better Business Bureau. They have been endorsed by the Underwriters’ Laboratory, The Monitoring Association, Factory Mutual, and the U.S. Department of Defense, among others.
They’re good, and they frequently receive customer comments like these:
- “You saved my life.”
- “Your technology is simple to understand and use.”
- “Your product has allowed me to continue to live alone in my home.”
- “I like being able to take your system wherever I go.”
- “It’s a comfort knowing that when I need help, with your system I can get it right away.”
Nationwide, Medical Guardian is the #1 top-ranked medical alert provider and offers the most complete medical alert system on the market.
Geoff Gross, CEO of Medical Guardian gave this exclusive interview to InHomeSafetyGuide. Mr. Gross has established a company culture with a focus on the customer. It’s just one of the reasons they are our top pick for Best Overall Medical Alert System for 2018
The outstanding stuff:
- Easily our Choice for the Best Medical Alert System Provider for 2018
- Top-notch customer care service
- UL certified equipment
- Easy to install & use
- Monthly, quarterly, and yearly price options
- No “garbage” fees
Our wish list – we would love to get both the pendant and wristband as standard equipment.
Our final thoughts – a company has to have a lot of good things going for it in order to make it to the top of any BEST list. Medical Guardian has it all.