Medical Alert – Top Choice of the American Caregiver Association
$19.95/mo. EXCLUSIVE | Only for InHomeSafetyGuide Site Visitors While Supplies Last – View Offer
Purchasing a medical alert system isn’t always easy. Many providers offer many different plans, which makes comparing them on the web extremely difficult.
Connect America’s Medical Alert has solved this problem with a clean, intuitive, e-commerce website. There are only two in-home units and a GPS unit to choose from, and prices are listed clearly on the website, making it extremely easy to narrow down your choices. Fall Detection can also be added to any plan, offering added protection to consumers.
The dedication to consumer experience extends well after you purchase a unit. Connect America’s Medical Alert operates 24 hours a day 7 days a week with UL-listed, US-based monitoring centers that are staffed by SIA-certified operators.
Although it’s true that the equipment and cost are extremely important when it comes to purchasing a medical alert system, the buying experience is equally as important because it can be indicative of the overall customer service experience.
One of the best things about purchasing a system with Medical Alert is the fact that their website is clean and uncluttered, streamlining the online buying experience. Instead of combing over multiple plans and clicking through tabs, Medical Alert offers three primary products that each has clear pages that contain exactly what’s included in the plan, as well as a clear pricing breakdown. All you have to do is click the system you want to get started.
When you choose a system, the online purchasing process is further streamlined by prompting you, one window at a time, to consider additions. You can add the protection plan or fall detection to your system without combing through your order form, looking for ways to add these features to your plan.
If you’re uncomfortable making your purchase online, or if you’d simply like to learn more about the system, call in and speak with a friendly customer service representative.
Equipment & Setup9.7
All of Medical Alert’s products get you the protection and help you need 24/7 at the push of a button. Their products have you covered in you need protection in your home only or if you go outside of your home.
You have three systems to choose from:
- At Home (requires a landline): This At-Home system includes a two-way speaker communication via the base unit that allows you to communicate with their Emergency Response Operators. It also includes an Emergency button pendant or bracelet that sends a one-way communication signal to the base unit, which automatically connects you to an Emergency Response operator. The range for this system is 600 feet.
- At Home Wireless (no landline): This At-Home system includes the same devices as the At Home Landline system and functions the same way, except you are connected wirelessly instead of relying on a traditional phone landline. This system also has a 600-foot range.
On The Go: Their exclusive On The Go system is called MobileElite and provides advanced protection in or outside the home for extra peace of mind. The MobileElite uses GPS location technology to identify your location should you need help. The system includes a newly designed lightweight help button with interchangeable neck and wrist options and a handheld device that you can easily store and carry with you. You need to do a quick charge daily to ensure the device doesn’t lose battery power.
Medical Alert also offers Fall detection (technology is built into a special pendant) as an optional add-on for all their plans. With Fall Detection, you get help if you can’t push your button. In other words, if you fall and cannot push your button, it will call emergency operators for you.
Setup is Simple – When you get your At Home Medical Alert system, setting it up is a simple process. You just plug in the base station unit to a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. Done! The On The Go system is a breeze to set up as well, except you need to ensure the mobile device is first fully charged. When you do have your system ready to go, just make sure you push the emergency button to perform a quick test to ensure you’ve got everything set up properly.
Cost & Value9.8
Medical Alert doesn’t lock you into a long-term contract. You can pay monthly, semi-annually or annually, but you’ll get the best rate if you pay annually. The breakdown of pricing options for their three plans is extremely clear and easy to understand on their website.
- At Home (Landline): Starts at $18.29/mo.
- At Home (No Landline): Starts at $25.62/mo.
- On The Go (MobileElite): Starts at $32.04/mo.
Fall Detection is available for $10 more per month.
Medical Alert has no activation fee, no equipment fee and free shipping. If you can afford to make an annual payment vs. a monthly one, we suggest you go for it to lock in additional savings.
Monitoring & Reputation9.7
Connect America’s Medical Alert has been a trusted leader in the medical alert industry for over ten years providing protection to hundreds of thousands of customers. They are always updating our products to include the most cutting-edge technology, and their systems are regularly tested for ultimate reliability.
Their multiple ULC-listed monitoring centers are always standing by to take your call 24/7, and all of their centers are staffed by SIA-certified operators. Medical Alert is a member of the Medical Alert Monitoring Association (MAMA), they have an A+ ranking with the Better Business Bureau and they are recommended by hospitals, home health care agencies, and healthcare professionals nationwide. You can further trust the quality of the services they have been chosen by major retail chains such as CVS to be the main provider of medical alert services at over 7,000 stores across store locations in 43 states. In addition, the company has received overwhelmingly positive customer feedback across a number of independent online review platforms.
What We Like
- No activation fees
- No equipment fees
- No long-term contract requirements
- Free ground shipping
- Both a neck and wrist pendant are included with every plan
- One month of free service with an annual plan
- Easy to purchase a system online
- No landline phone needed with a cellular system
- UCL-listed, US-based monitoring centers
- Customer service reps are SIA-operator certified
- Modern-looking GPS equipment
- An operator can stay on the line with you until help arrives
If you’re looking for a streamlined medical alert system solution, Connect America’s Medical Alert is an excellent solution. With only a few plans to choose from, Medical Alert makes it easy to narrow down your choices to select the one with the best fit for yourself or a loved one. View some of the best medical alert systems here.