Philips Lifeline AutoAlert is extremely efficient at accurately detecting falls. In addition, communicating with a representative is easy because the website offers email and live chat capabilities.
Although the AutoAlert system comes with great service, you may end up paying a lot more than you would expect as additional buttons, the cellular unit, and one-time fees will dramatically increase the base price of $44.95.
Multiple sensors detect over 95% of falls
Fall detection pendants aren’t created equal. Although fall detection pendants seem like fairly simple devices, accurately detecting a fall is more difficult that than you might think.
The Philips Lifeline AutoAlert fall detection pendant has multiple sensors that are embedded in a powerful microprocessor that constantly measures changes in orientation. This allows the pendant to accurately predict when you’re resting in bed, going up and down stairs, or sitting in a chair. The patented technology literally measures changes in height orientation, horizontal position, and velocity 24 hours a day, 7 days a week.
- Buying Experience
If you’re comfortable purchasing a medical alert system over the internet, Philips Lifeline makes it fairly easy. There’s a rotating carousel on the homepage that contains all of their medical alert system plans, including AutoAlert. If you’re having a hard time deciding which one is for you, there are also links you can click on that will help you compare products, as well as a more personalized quiz to help you find the system that will suit your needs.
If you have questions, you can always call in and talk to a customer service representative. You can email them, fill out a custom form on their website to request additional information, and you can even have a live chat with a customer service representative over the internet. Very few medical alert system companies make it as easy to place an order quickly and efficiently.
Unfortunately, even if you’re only looking for the AutoAlert pendant, you still have to use a rather large base unit. Both the base unit and the pendant have an emergency button that will put you in contact with a live customer service representative. The pendant is made to be worn around the neck. It is completely waterproof, lightweight, and the battery is replaced by Philips Lifeline when needed.
Although you are required to use a base unit, it automatically self-tests and notifies Philips Lifeline if there’s a problem. It has up to 30 hours of battery life so you are protected even if the power goes out, while high-fidelity speakers ensure that you can speak easily with a customer service representative anywhere in your home. The base unit has an 800 foot range without an extender, which is larger than some other units on the market. Both cellular and landline units are available.
Setup is fairly easy with the AutoAlert system from Philips Lifeline. There is a step-by-step voice guided installation process that comes with the base unit so you can do it yourself. If you’re worried about installing it properly, you can request professional installation services.
- Philips Lifeline cost and value
Things can get expensive fast with Philips Lifeline. Their standard unit only costs $29.95, but it doesn’t include AutoAlert. With the AutoAlert fall detection pendant, you’ll pay $15 more, which is more than most other medical alert systems.
Although cellular service is available, it does come at a cost. Many other medical alert systems allow you to choose a cellular or landline unit free of charge, but the cellular unit costs an additional $12 per month with AutoAlert.
The fees don’t stop there. Activation fees can cost as much as $50. In addition, if you want others in your home to use the system, you’ll have to pay extra. Standards buttons can cost $10 a month with the landline unit, $12 with the wireless system, and an additional AutoAlert button will cost you an extra $15 per month. When the AutoAlert system already starts at $44.95 per month, you may end up spending well over $50 per month for a system that you would be able to find somewhere else for less.
Although Philips Lifeline AutoAlert costs more than other systems, they do offer great customer service. Not only is purchasing a system extremely easy, they also have USA based response centers that provide assistance 24/7. With the fall detection button, a call center representative will still be notified even if you are unable to push the button.
On the website, you can view helpful resources that include safety tips and scam alerts. Apps are available, as well as medication dispensing units.
Philips Lifeline AutoAlert provides outstanding fall detection and customer service, but it does come at a steep price. The cost of additional buttons, activation fees, and the cost associated with the cellular unit means you’ll end up paying a lot more than you might expect.
- Accurately predicts over 95% of falls
- Email and live chat available through the website
- 800 foot range from each pendant to the base unit
- AutoAlert pendant is lightweight and waterproof
- Base unit has 30 hours of backup battery life
- DIY installation, but professional installation is available
- Online resources are available
- Apps and medication dispensing units are available
- One-time activation fee of $50
- Additional monthly charge for the cellular unit
- Additional monthly charges for other users in the home
- Bulky base unit