SimpliSafe is a great choice if you’re looking for a quick and easy home security system that can be set up in just a few minutes.
With no contracts to sign, a 60-day money back guarantee, and a low monthly payment of $14.99, SimpliSafe is extremely appealing on the surface. However, you must buy the equipment upfront, which will cost hundreds of dollars.
SimpliSafe is a good option if you’re looking for a flexible way to order your system. You can call in and place an order or you can order your system online.
They offer quite a few different bundles, including a custom bundle that allows you to build your own system. If you’re new to home security, it can seem overwhelming, so it’s a good idea to call in if you have any questions. The customer service representatives are friendly, but with so many options and price points, it’s important to have an idea of what you want before you call so you don’t get sold on extra system features that you don’t need.
Although there is no online chat option, you can send an email if you want to request more information on any of their packages.
Equipment & Setup8.2/10
SimpliSafe offers a wide variety of equipment that includes:
- Entry sensors
- Motion sensors
- Glassbreak sensors
- Panic buttons
- Smoke detectors
- Freeze sensors
- Water sensors
- Key fobs
Every system comes with a base station and a keypad.
The equipment has been updated, giving it a much more modern look. You have the choice between a white color they call ‘cloud’ or obsidian black.
Their equipment is better than it has ever been before. It’s half the size of their original system, it has double the coverage range, and the alarm is 50 percent louder. An alarm will sound, even if they keypad is smashed, and the equipment uses both a cellular and Wi-Fi connections so your home is always secure. A 24-hour backup battery ensures the system stays operational, even if there’s a power outage.
It’s also wireless. In just a few minutes, you can set up the entire system yourself and you can modify it anytime you want.
Another benefit of their new technology is the fact that their long-range sensors use signal-burst technology, which means you’ll have to change the batteries a lot less than you did with their previous system. A mobile app allows you to arm and disarm your system, and it even allows you to check in on the cameras set up in your home.
Unfortunately, SimpliSafe does not offer home automation services, which is a big drawback if you want to be able to control the lights and thermostat inside your home when you’re away. Instead, you’ll have to purchase a separate system and control them independently.
Cost & Value7.5/10
The cost of SimpliSafe is extremely appealing to anyone on a monthly budget because no matter what equipment you have, monitoring only costs $14.99 per month. Because the system can be installed by you, you’ll also skip out on installation fees. However, SimpliSafe charges you for equipment, and that can be a deal-breaker.
The Foundation system includes just four pieces of equipment and it will set you back $229. The most expensive system is The Haven. It costs $489 and includes 14 pieces of equipment. There are a few other systems at various price points in between, and there is also the option to build your own system.
Looking to save a little money on equipment costs? Consider a refurbished system and you’ll save 25 percent to 30 percent. You can also purchase their original, slightly outdated system at 15 percent off.
One big plus to the SimpliSafe system is the fact that they do not require a contract. They also offer a 60-day money back guarantee, which means you won’t have to pay for the equipment if you send it back within the trial period.
Monitoring & Reputation7.6/10
For a flat fee of $14.99 per month, you will get 24/7 professional monitoring with the support of 6 monitoring centers. They have also integrated Heartbeats technology into the system to ensure that it is always working efficiently.
Based on feedback from customers, they have extended their customer service hours. Agents are available 7 days a week from 9:00am to midnight Eastern Time to answer your questions, address your concerns, and help you purchase more equipment for your system.
SimpliSafe has won many awards and accolades for the services they offer. They are A+ rated with the Better Business Bureau and have received a 10/10 rating on CNET for usability and performance.
The Outstanding Stuff
- No contracts to sign
- 60-day money back guarantee
- Smartphone apps allow you to control your system on the go
- Signal-burst technology means changing batteries less often
- Low monthly monitoring at just $14.99
- Twice secured connection with cellular and Wi-Fi
- Constant check-ins with Heartbeats to make sure your system is working
Our Wish List
- More affordable equipment options
- Option for integrated home automation
Our Final Thoughts
SimpliSafe has done a good job updating their equipment, keeping with industry innovations. With no need to sign a contract and a 60-day money back guarantee, they are an appealing option on the surface, as long as you don’t mind having to buy the equipment upfront.