2017 InHome Certification Procedures

InHome believes in Transparency
InHome utilizes proven testing methods performed by industry testing experts, professional writers, and consumer advocates to deliver accurate and unbiased reviews on all products and services we review.

InHome is not not paid for testing nor reviewing any product or service, our reviews are both accurate and unbiased.   InHome receives a nominal fee for any purchase made through our negotiated best deal links.  The proceeds from these links are what have allowed us to provide this free service since 2013.

How we rank – InHome’s 4 key categories

Companies that score “Very Good” to “Excellent” in overall ratings are awarded InHome CERTIFICATION. Less than 20% of companies we test achieve Certification
Key Ranking Criteria

Shopping Experience – Secret shoppers evaluate the following – is the company transparent with their costs, service level agreements, and guarantees? Are their any hidden fees, costs which are not explicitly called out or deceptive?  Does the price advertised represent the true cost to the consumer?

Equipment & Setup –Has the company’s equipment been thoroughly tested and certified by organizations such as UL?  Does the equipment match the description provided by the company?  Is the setup of the equipment and service clear and verifiable? 

Cost & Value – Mapping  cost to value  is critical to understand exactly what you’re getting for the price you’re paying.  Our testing methodology provides a quantitative score to an area which is is largely qualitative – ensuring you have a clear picture of these two distinct yet interrelated consideration points.

Monitoring Service & Reputation – How fast is a company’s response time?  Is it consistent, and dependable?  When help is needed, you need to know it will be there, 24 hours a day, every day, and without fail.  We rely not only on our testing, but a variety of sources.

Questions? Contact us at labs@inhomesafetyguide.org