HelpButton – Full-featured Protection in Attractive Portable Design – plus an Attractive Price
HelpButton is an example of what’s possible when a company commits to building a better mousetrap – in this case, a medical alert system that takes the latest technology and packages it into a design that is as functional as it is stylish.
We believe HelpButton offers Baby Boomers the solution they have been asking for – an easy-to-operate full-featured medical alert system that provides all the benefits of a traditional system, but without the bulky equipment that has historically come along with such systems.
To make our “BEST” list, a medical alert device has many hurdles to clear (e.g., U.S.-Based Call Center, UL Certification, etc.) and while we do not typically weigh appearance in our scoring, HelpButton good looks and great feel forced our hand – it’s a different type of medical alert system and raises the bar for others in the space.
In short – HelpButton offers the latest mobile GPS technology, no-hassle low pricing (including no confusing contracts) and a top-rated U.S.-based call center.
Individual ratings for price, equipment, value, and monitoring are included below, as well as a hands-on video review of this medical alert system.
HelpButton Video (3-Minute Video)
Shopping for HelpButton is simple, as they offer a single device and just three packages. Take a look and if HelpButton has what you’re looking for, call their Customer Care team. Our Secret Shoppers reported them to be both knowledgeable and friendly. With their simple pricing, you won’t be pressed for upsells.
We look for providers that offer low to no-pressure sales techniques, and HelpButton did just that. InHome Secret Shopper Alexa said she left with the feeling that they truly really cared about providing her with the package that was best for her. Our Shopping Experience score would be higher if simple online purchasing was available; however, when purchasing a system as critical as a medical alert system, getting all questions answered over the phone prior to placing your order is always advised. Plus, if you call and are ready to buy, you can be done in less than five minutes.
Equipment & Setup9.4
HelpButton is proof that great things do come in small packages. In this case, an advanced medical alert system in a sleek and elegant form factor.
It’s small enough to carry in your pocket or purse (you can also utilize the lightweight & sporty band to wear around your neck) without adding noticeable bulk. The entire system is slightly larger than a keyless care remote.
The HelpButton device comes with everything required to stay protected at home or on the go. It includes both GPS and Wi-Fi capabilities, ensuring your location can be determined quickly and accurately, even if you are unable to speak to a customer service representative in the event of an emergency.
We were a bit skeptical of its claim of a 5-day battery life, but sure enough, a single charge got us through nearly a week of use. It’s also waterproof and built with a sturdy design, this is not a system you need to worry about dropping. It’s built for the active adult.
The unit’s two-way voice communication (built-in microphone and speaker) worked perfectly in a variety of situations and locations, backing its claim of unlimited range. Help is available anywhere as long as there is cell service available.
You do have the option of adding fall detection to your plan for a nominal additional monthly fee. The device’s appearance remains the same whether fall detection is enabled or not. We recommend adding the fall detection functionality, whether it’s with the HelpButton or any other medical alert device.
Setup is extremely simple – just place the device in its charging cradle to power-up and then you’re ready to go. Help is available via the push of a button.
Cost & Value9.4
HelpButton offers three plans to choose from, with the differences between each one easy to understand.
All of their plans include:
- GPS and Wi-Fi
- Two-way voice
- Unlimited range
- Flash Response monitoring
- Unlimited calls and talk time
- Standard: Costs just $24.95/mo., which is about the lowest you will find with any mobile medical alert system.
- Select: Costs $29.95/mo. and includes their Protection Plan, meaning if anything should happen to your HelpButton device, an accidental break, for instance, a new device is automatically delivered to you for just $10,
- Supreme: Includes Fall Detection, a feature we highly recommend. It also includes Ally Locate, which provides a clever text-to-locate service allowing you know exactly where your loved one is at all times. It works by simply sending a text message to the designated phone number and a Google Maps link will appear. This also comes in handy should you misplace your device.
Activation fee is now complimentary ($35 savings) when you mention “IHSG” and there is a 30-day money back guarantee.
Monitoring & Reputation9.4
At its core, any medical alert system we recommend must provide instant assistance in the event of an emergency. HelpButton understands this. InHome’s product testers and reviewers are not shy about testing all devices in a variety of locations and times. Each and every instance we were connected with help on the other end of the line immediately. Since the device includes a powerful speaker and advanced microphone, communication is excellent, there is little chance of being misunderstood when you push the Help button.
Finally, we were extremely impressed with HelpButton’s Flash Service. This service is included with any package you choose and ensures all calls (pushing the button for help) connects you with help within a few seconds. HelpButton tested at the top-end of response time. All calls are answered by a TMA Certified Care Specialist who is trained to quickly assess the situation and provide whatever help is required, be it notifying your list of friends and family, or contacting EMS immediately should the situation require it. An A+ team of professionals makes HelpButton a medical alert system we highly recommend.
- Protection both inside and outside the home
- Can be used anywhere in the U.S.A.
- Simple and easy-to-use, all-in-one device
- 2-way communication device with a built-in microphone and speaker
- Flash Response means your call is answered in seconds
- Battery life is 5 days
- Optional Ally Locate feature lets you locate subscriber’s location
- One of the most affordable devices on the market
- 30-day money back guarantee
HelpButton is exactly what the industry is in need of – a high-quality device that’s affordable and fits the active lifestyle of today’s modern seniors. Highly recommend.